Bilingual Vietnamese and English Front Desk/Medical Receptionist

A bit about us:

We are a large network of Medical Clinics in the Southern California Area.

Why join us?

• 401K
• No Weekends
• Team Environment

Job Details

We are seeking an enthusiastic and dedicated professional to join our team as a Medical Receptionist. In this pivotal role, you will be the first point of contact for our patients and visitors, ensuring a positive experience right from their first interaction with us. You will utilize your medical reception skills to provide outstanding service while coordinating patient flow, managing appointments, and maintaining accurate patient records. This position requires a person who is passionate about healthcare, has a keen eye for detail, and possesses exceptional organizational and multitasking abilities.

Responsibilities:

• Welcome patients and visitors in a warm, professional manner, addressing their queries promptly and efficiently.
• Schedule and confirm patient appointments, surgeries, and medical consultations.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Ensure the smooth flow of patients by communicating patient arrivals or delays to appropriate medical staff.
• Maintain patient confidentiality at all times in accordance with HIPAA regulations.
• Handle patient billing and payments, including insurance claim paperwork.
• Collaborate with medical and non-medical staff to ensure a seamless patient experience.
• Facilitate patient care by managing medical records, reports, and correspondence.
• Conduct patient satisfaction surveys and implement feedback for continuous service improvement.
• Stay updated with changes in medical and insurance legislation.

Qualifications:

• Minimum of 2 years of experience in a medical reception or similar role within the healthcare industry.
• Proficient in medical terminology, healthcare systems, and patient scheduling software.
• Exceptional interpersonal skills with a demonstrated ability to communicate effectively with patients, families, and healthcare professionals.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High level of accuracy and attention to detail, particularly with patient records and billing.
• Knowledge of insurance processes and claims.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Demonstrated commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
• Proactive problem-solving skills, with the ability to anticipate needs and issues before they arise.
• Ability to work flexible hours, including evenings and weekends if needed.
• CPR certification is a plus.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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