Client Support Specialist

We are adding to our exceptional Client Support team!

Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients get back on track, overcome challenges, and find solutions that truly impact their success?

If so, our Client Support Specialist role is for you. We are looking for energetic, organized, and empathetic individuals who are seeking to grow in a long-term, successful career.

On a typical day you will:

• Build meaningful relationships with clients while fulfilling their requests related to the Checkwriters product and payroll services.
• Handle client issues from start to finish, ensuring effective communication and successful outcomes.
• Build your payroll and HR knowledge to become a go to resource for clients and coworkers.
• Assist clients in processing their payroll accurately and on time. You'll also support their time management, recruiting, onboarding, and provide guidance on all our HR modules.

You’ll thrive in this position if you:

Enjoy problem solving : you are someone who can take a step back and look at the bigger picture to determine why and how something took place and relay that to others clearly.

Are organized and analytical: you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things “don’t look right”.

Are a natural people person: you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the Checkwriters team.

Checkwriters is a payroll and HR software services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they’ve had with a payroll and HR provider.

We offer a competitive salary and benefits package, company-sponsored social and community events, and an exceptional office workspace including sit to stand desks and private pickleball courts!

This is an in-office position at our Northampton, MA location.