Senior Medical Assistant - Braintree, MA

Optum Serve Medical Assistant

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, WI, a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

Location: 340 Wood Rd, Suite 305, Braintree, MA 02184

Schedule: Monday - Friday, standard business hours

Primary Responsibilities:

This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.

• Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve
• Organizational Skills: Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
• Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
• Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
• Language Skills: If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
• Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
• N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations
• Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development
• Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients, measuring vital signs and records information on patient's charts, drawing and collecting blood samples from patients, preparing specimens for laboratory analysis/ complete lab requisitions, and conducting a variety of diagnostic tests
• Administrative Duties: Responsible for routine and basic front and back-office duties, to include answering phones, scheduling, and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), prefill, document retrieval, filing, performing data entry, and assisting in the examination process of patients under the direction of a physician or other licensed provider
• Technology: Skilled in utilizing EMR and MS Office Suite software applications
• Inventory Management: Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
• Personal Hygiene and Appearance: Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy and/or as directed by leadership. Clothing, including scrubs for healthcare professionals, should be clean, in good repair, and properly fitting. Clothing that is faded, stained, discolored, torn, patched, ripped, frayed, or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanliness
• Service Animals: Provide care for individuals with service animals, ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected, providing necessary support and assistance to both the individual and their service animal
• Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA compliance
• Housekeeping: changing exam room table paper, disinfecting surfaces, upkeep of tidiness of the entire clinic (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable
• Patient Education: Provide and ensure patient education is current and accurate, if within your scope of practice
• Emergency Response: Provide support to clinicians when needed in medical response to patients with medical needs and/or activate the Emergency Medical Services when an emergency happens
• Other Duties: Assist with other duties of the site, including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by leadership or contract obligations
• Supervisory Functions
• Site Flow Management: Supervise the flow of the site and ensure individuals working at the site comply with all applicable State wage, hour, and labor laws
• Rest Breaks and Meal Periods: Ensure individuals are provided on-duty rest breaks and at least a 30-minute off-the-clock meal period per applicable state laws
• Time Reporting: Ensure all individuals report all time worked and remain present during operation hours. Contractors will report through their respective agency's timekeeping or time-tracking system
• Training and Competency: Ensure that all clinical and required training assigned to staff are completed in a timely manner. Oversee the completion of competency and proficiency examinations as scheduled, ensuring that all staff meet the necessary standards and qualifications
• Data Reporting: Work with Optum Serve representatives to ensure proper data reporting as needed and attend meetings when directed
• Additional Functions: This list of supervisory functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by management
• Mental Demands
• Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills
• Physical Demands
• Bending, crouching, kneeling, squatting, lifting/carrying up to 50 lbs., handling (holding, grasping, turning, or otherwise working with the hand or hands), fingering (picking, pinching, fine manipulation), sitting, standing for long periods of time, and walking. Seeing and hearing alarms and settings during and after business hours and responding according to training and procedures. Setting and resetting devices with small knobs and handles

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and /or as a Certified Medical Assistant (CMA)
• IF required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
• Phlebotomy Certification from accrediting training course, when required by state requirements or phlebotomy experience
• Active/Current Basic Life Support (BLS) Certification
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• 4+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)
• Willingness to complete CAOCH and Drug Testing Collection Certifications

Preferred Qualifications:

• Current certification in Audio and Drug Testing Collection
• Experience