Quality Supervisor

Quality Supervisor

The Supervisor is responsible for the overall direction, coordination, planning and evaluation of Quality Assurance/Quality Control, MRB, Document Control and Source Prep consistent with established Sonaca North America standards. He/she is responsible for reporting and coordinating overall productivity, policies and procedures, safety, budgets, and goals for these groups. He/she works directly with their direct reports to implement department systems, procedures and to forecast resource requirements.

Essential Job Responsibilities

Through familiarity with customer requirements, analyze existing quality procedures and systems to determine their level of compliance to requirements. Develop revisions to procedures or formulate new procedures, including delineation of areas of responsibility and technical instructions. Evaluate procedures developed at other facilities for best practice deployment. Formulate quality control objectives for the facility (e.g. Customer escapements, defect & scrap reduction, quality improvement targets, etc.) and coordinate the objectives with production management and manufacturing procedures in order to maximize product reliability and minimize costs associated with rework, scrap and escapements. Provide defect and scrap data to management in such a way that analysis and corrective actions can take place. Monitor progress and work in cooperation with other supervisors and managers to develop methods and procedures that affect continual quality improvement. Train, direct, and perform the activities of QC personnel engaged in the inspection and testing of work-in-process and finished products to insure continuous control of materials and products, consistency in the interpretation of quality requirements, inspection methods and the calibration and use of various inspection media; consistency in the completion of quality documentation (including manufacturing work orders, non-conforming documents, first article and customer specific quality paperwork). Communicate expectations of performance and results, coach individuals and team toward achievement and hold them accountable for performance as outlined in Sonaca North America company policy. Work to develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel, manufacturing, and support organizations. Investigate and resolve customer complaints regarding quality. This may entail technical responses to written claims and complaints, on-site visits to customer facilities, negotiation with customer quality representatives and/or reporting process capability and out-of-scope issues to interested customer service and program management personnel. Evaluate constraints of the existing quality department processes and procedures and develops strategies to address and resolve the constraints (e.g. source backlog, variability in inspection criteria/interpretation, random auditing, sampling) and monitor backlog of future work in order to adjust staffing requirements by moving existing personnel or adding personnel as appropriate. Manage the scheduling and completion of internal and external audits consistent with the requirements of AS9100, ISO 9001, ISO 17025, Nadcap, and Appendix 5 of FAA ACSEP Order 8100.7C and Sonaca North America procedures. Must have availability to travel to other sites and for training as required. As required, works with department managers, supervisors, engineers, production operators, etc. on manufacturing processes research and development which may include tool design, evaluation of new equipment, developing manufacturing processes for potential new work, and other projects. Provides accurate and timely reporting to the General Manager and plant management on completed projects. Assist Plant management in establishing metrics that will monitor success of the projects. May be required to travel to other facilities to assist with quality initiatives.

Education and Experiences

• Bachelor's degree (B. A.) from four-year college or university, prefer Manufacturing, Industrial, or Mechanical Engineering degree.
• Five years closely related experience or equivalent combination of education and experience.
• Experience with training and building strong work teams that require minimal management oversight through the use of good delegation skills and understand participative decision-making.
• Must be well organized, and have the ability to prioritize, maintain focus and follow through and have good analytical skills.
• Must be a US Person (Resident Alien or US Citizen).
• Strong & professional manager and leader a take-charge type of person with the ability to be firm but fair, hold people accountable for achieving results and able to impart disciplinary action when necessary.
• Should have excellent communication (active listening) skills, oral and written to interact with employees, customers and vendors. Must be able to give clear and concise definition to employees.
• Must have a strong work ethic and be a hands-on, proactive manager that is willing to put in extra time and that takes pride in the quality of a product.
• Develops strategies to achieve organizational goals.

Why Choose Sonaca North America?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions