Lead Data Analyst - Call Center Operations

Lead Data Analyst

The Lead Data Analyst reviews and approves complex analytics and statistical modeling on large data sets that identify current market sector trends and customer patterns. This job directs the examination and identification of data patterns and trends that help answer business questions and improve decision-making. The Lead Data Analyst oversees the collection of data sources, as well as the analysis and extraction of key data and information. This job also ensures that data quality meets the organization's information system's needs and requirements.

Key Responsibilities and Duties

• Approves mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.

• Analyzes and reviews trends found from modelling to inform other lines of business such as product development and marketing decisions.

• Oversees data mining models, statistical reporting and data analysis methodologies to identify key customer segments and to simulate impact of potential business decisions.

• Develops and presents detailed reports and conclusions for business, finance, and investment management based on data summaries.

• Partners with other areas of the business to model outcome of implementing potential business strategies.

• Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.

Educational Requirements

• University (Degree) Preferred

Minimum Qualifications

• 5+ years of experience in data analysis, statistical modeling, or analytics roles, with a demonstrated ability to work with large, complex datasets

• Advanced proficiency in analytics tools and programming languages such as SQL, Python, and R, along with experience using data visualization platforms like Tableau or Power BI

• Proven experience as a data analyst within the banking and/or financial services industry, preferably supporting call center operations

• Demonstrated ability to support leadership and quality assurance teams through reporting, dashboard development, and ad hoc data analysis

Preferred Qualifications

• 7+ years of experience in data analytics, including leading large-scale or cross-functional analytics projects in the Banking Industry supporting Call Center Operations

• Demonstrated leadership and stakeholder management experience, including translating complex data insights into business strategies and influencing decision-making across functions

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Posting end date: 6/18/2026

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (

Pay Range $117,300 - $158,700

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.