Customer Service Representative

Job Description

Job Description

Join our team!

We are looking for a motivated, detail-oriented Customer Service Representative to join our team in the industrial tool manufacturing industry. This position is ideal for someone who enjoys working directly with customers, solving problems, and coordinating with multiple departments to make sure orders are handled accurately and efficiently.

What You'll Do

• Respond to customer inquiries by phone and email in a timely, professional manner
• Prepare and process customer quotes, purchase orders, and returns
• Provide customers with pricing, product information, availability, and lead times
• Monitor open orders and communicate shipment updates and changes
• Work closely with Sales, Production, Engineering, Purchasing, and Shipping
• Assist customers with product selection and technical questions
• Process RMAs, warranty claims, and product returns
• Maintain accurate customer and order information in the ERP system
• Assist with inventory inquiries and product availability
• Follow up on outstanding quotes and customer requests
• Help identify opportunities to improve customer service processes
• Provide a positive, professional experience for every customer

What We're Looking For

• 3+ years of Customer service experience; manufacturing or industrial experience is a plus
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with numbers, pricing, and order information
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Experience with an ERP or order management system is preferred
• Ability to learn technical products and understand customer requirements
• Strong problem-solving skills and a customer-first attitude
• High school diploma or equivalent required; additional education is a plus

What We Offer

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• 401(k) matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Group Term Life Insurance and Accidental Death and Dismemberment (AD&D)
• Voluntary Life Insurance
• Short and Long-Term Disability
• Annual bonus eligibility
• Merit increase eligibility
• Paid vacation and holidays
• Professional growth and development opportunities
• A collaborative and supportive team environment
• The opportunity to work with quality industrial products used by customers around the world

About Continental Tool Group

Continental Tool Group is a manufacturer and supplier of professional-grade industrial tools and components. Our products are used in demanding applications where quality, reliability, and performance matter. We take pride in providing our customers with dependable products and exceptional service.

EOE