Senior Director - Retail Sales

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Sr. Director of all our store distribution, you will lead our retail sales operations across all locations. You will be responsible for guiding our teams, driving revenue, and ensuring an excellent experience for our customers across our Retail channels.

What you'll be doing:

• Team Leadership & Development: Build, develop, and lead high-performing sales teams. Coach your direct reports to become strong leaders who can motivate their own teams to achieve excellent results.

• Strategic Execution: Set a clear vision for the region and define the practical steps needed to achieve short- and long-term business growth.

• Business Initiatives: Launch and manage strategic programs to drive revenue, including digital partnerships, 5G plan rollouts, and abandoned-cart recovery strategies.

• Financial & Performance Management: Oversee operating budgets, financial reporting, and sales performance for all stores in your territory. Review sales data to build targeted action plans that improve productivity.

• Customer Experience: Identify trends in customer retention and partner with other departments to resolve underlying issues. Act as the senior point of contact for escalating and resolving complex customer concerns.

• Workplace Culture: Create a healthy work environment focused on engagement, transparency, and ethical business practices. Ensure all teams adhere to our Business Code of Conduct and Sales Compensation Plans.

• Executive Communication: Guide geographically dispersed teams, solve operational problems, and share complex ideas clearly with senior executives.

What we’re looking for...

You are a decisive leader who knows how to build trust and get results. You can look at the big picture to set a strategy, but you also know how to manage the day-to-day details to ensure those plans succeed on a tight timeline.

What you'll need to have:

• Bachelor’s degree or four or more years of equivalent work experience.

• Six to eight years of relevant professional experience.

• A proven track record of managing diverse, geographically spread teams at various professional levels.

• Demonstrated success in hiring, training, and developing staff while maintaining operational standards.

• Experience developing and executing business growth strategies.

• Strong project management skills, with the ability to manage multiple major projects at once and meet strict deadlines.

• Excellent communication skills, including the ability to explain complex concepts simply to diverse audiences and executive leadership.

Even better if you have:

• A Master’s degree.

• Seven or more years of sales management experience.

• A consistent history of top performance in a highly competitive, results-driven environment.

• A logical, process-driven approach to solving problems.

• Comfort working in a fast-paced, customer-focused setting.

• Excellent team-building skills and a talent for building trust-based relationships.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.