Vice President, GBSC Operations Excellence & Enablement
$189k - $312kMastercard
Vice President, GBSC Operations Excellence & Enablement
OVERVIEW
Mastercard’s Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.
• Own and lead the GBSC performance management framework, including KPI definition, performance tracking, and review cadence
• Lead financial planning processes, including budgeting, forecasting, and headcount planning aligned to business priorities
• Manage capacity and workforce planning process, providing visibility into demand, utilization, and resource allocation
• Oversee data governance and business insights, ensuring a single source of truth for reporting and analytics
• Establish and manage vendor and contract governance frameworks, including SLA definition, performance scorecards, and governance routines
• Lead vendor and BPO performance reviews, ensuring alignment to service and cost expectations
• Define and manage process governance standards, including process ownership and change control
• Oversee documentation and knowledge management practices to support operational consistency and enable automation and AI initiatives
• Provide analytical insights and decision support to senior leadership, including performance trends, forecasts, and trade-off analysis
• Partner with Strategy & Transformation, Customer Experience, PMO, and Finance to ensure alignment between planning, performance, and execution
• Partner with GBSC operations teams by delivering global standards, monitoring progress and adoption, and coordinating ongoing alignment & governance across teams SKILLS
• Strong financial and analytical capabilities, with deep experience in FP&A, performance management, and operational planning
• Proven ability to connect financial, operational, and data insights to drive decision-making
• Experience building and leading KPI frameworks and performance management systems
• Strong understanding of vendor governance and third-party performance management
• Experience establishing process governance and operational discipline in complex environments
• Ability to influence across functions and drive accountability without direct authority
• Strong problem-solving skills with ability to translate data into actionable insights
• Excellent communication skills, including ability to present complex analysis to senior leadership
• Collaborative and pragmatic leadership style, balancing rigor with business needs QUALIFICATIONS & EXPERIENCE
• 15+ years of experience in finance, operations, business performance, consulting, or related roles
• Proven track record leading performance management, planning, or operational governance functions at scale
• Experience in global shared services, GBS, finance operations, or similar environments strongly preferred
• Demonstrated experience managing vendor and third-party performance frameworks
• Strong background in financial planning, forecasting, and resource management
• Experience building or maturing data governance, reporting, or analytics capabilities preferred
• Bachelor’s degree required; finance, business, or related field preferred; advanced degree a plus
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on us.fitly.work and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay RangesO'Fallon, Missouri: $189,000 - $312,000 USD
$189k - $312k
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...Mortgage and Retail Lending leadership team, the Head of Growth Enablement will be the architect of our sales force's success in close... ...is equipped with the skills, knowledge, tools, and processes to excel in a dynamic and competitive landscape. 2. Key Responsibilities...Full time- ...Executive Officer (CEO) to lead the next chapter of growth and excellence. As part of Acadia Healthcare, the nation’s largest stand-... ...CEO, you will: Inspire and lead a dedicated clinical and operational team delivering hope and healing Drive growth through new...OperationsContract workTemporary workWork experience placementLocal areaShift work
$152k - $258k
...priceless possibilities for all. Overview The Technology Operations & Delivery R&D team is looking for a Principle TPM to drive... ...technology and business with strong execution track record • Have Excellent Problem-Solving skills - pursues alternative ways to solve...OperationsFull timePart timeWorldwideFlexible hoursShift work- ...role demands a leader who can balance operational performance with compassionate care,... ...strong focus on performance improvement, quality, and service excellence, and a commitment to diversity, equity, and inclusion initiatives. Functions ~ CEO/President ConfidentialOperationsLocal area
$143k - $236k
...Management (AI) The Strategy, Enablement & Transformation team is... ...initiatives across Finance, Marketing, GBSC, P&C, LF&I, and other key... ...-oriented leader who can operate in ambiguity, simplify complexity... ...-level communications. • Excellent executive communication...OperationsFull timePart timeWork at officeWorldwideFlexible hours- ...This executive leader will be responsible for overseeing all operational, clinical, financial, and strategic initiatives to ensure the... ...requires a dynamic leader capable of driving growth, operational excellence, and a culture of accountability and compassion. Required...Operations
$146k - $234k
...Director Global Leave Administration The GBSC People & Capability team is seeking a... ..., to lead global service delivery and operational excellence for leave, disability, and... ...framework defined by the Benefits COE, enabling consistent, accessible, and compliant...OperationsFull timeTemporary workPart timeLocal areaWorldwideFlexible hours- ...leadership team who helps ensure smooth daily operations, exceptional customer service, and a... ...-solving, and decision-making skills.Excellent communication and interpersonal abilities... ...Reasonable accommodation may be made to enable qualified individuals with disabilities...OperationsLocal areaFlexible hoursShift workNight shiftAfternoon shift
$85k - $105k
...Executive Director also has overall strategic leadership and operational responsibility through management of financial and human resources... ...and should be a persuasive and effective communicator with excellent interpersonal and multidisciplinary project skills to develop...OperationsFull timeWork at officeLocal areaFlexible hours$15.55 per hour
...with a consultative approach and ensure an excellent overall client experience. You will... ...maintain all Sephora visual merchandising and operational standards, including merchandise sets,... ...accommodations may be made to enable individuals with disabilities to perform...OperationsPart timeFlexible hoursShift workNight shiftWeekend work$100k
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- ...environment Collaborate with team members to ensure smooth operations during busy periods Assist with various tasks as needed, including... ...literacy for processing orders and handling transactions Excellent multitasking abilities Knowledge of food safety practices...OperationsShift workWeekend work
- ...the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning... ...information and general campus information regarding hours of operation, college website access, and other activities.Assist students...OperationsPart time
$115k - $184k
...Generative AI & ML Engineering for the Operational Intelligence Program within B&MI. This role... ...agentic, and multimodal AI systems that enable business growth, elevate customer... ...of continuous learning and engineering excellence. Roles & Responsibilities Architect...Operations- ...exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where... ...supports the leadership and oversight of all aspects of daily operations. This role provides direct supervision of the business office...OperationsContract workWork at officeHome office
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