Customer Service Representative

Job Description

Job Description

Palmetto Exterminators combines decades of termite, pest, and mosquito control experience with a personal touch to provide trusted, effective pest management solutions— and we do it with Integrity, Excellence, Empathy, Accountability, and Teamwork .

The Customer Service Representative is the first point of contact for our customers. This role involves providing friendly, efficient, and professional service through phone, email, and in-person interactions. The CSR will schedule appointments, manage customer accounts, resolve inquiries, and ensure each customer feels valued and supported throughout their pest control experience.

Key Responsibilities

• Answer a multi-line phone system promptly and courteously.
• Schedule service appointments and communicate effectively with pest specialists to ensure on-time, accurate service delivery.
• Manage customer correspondence and maintain accurate records using PestPac software program.
• Update and maintain customer account information with accuracy and integrity.
• Handle customer inquiries and concerns with empathy and professionalism.
• Support all facets of branch operations with teamwork and a positive attitude.
• Demonstrate accountability by following through on customer issues and commitments.
• Represent the company with excellence in every interaction.

Qualifications

• High school diploma or equivalent required.
• No prior pest control experience necessary — training provided!
• Strong customer service skills with the ability to build rapport quickly.
• Excellent written and verbal communication skills.
• Organized and detail-oriented with strong multitasking abilities.
• Proficient in Microsoft Excel and Windows-based software programs.
• Ability to work well both independently and collaboratively in a fast-paced, growth-oriented environment.
• Must pass a criminal background check and drug test.

Compensation & Benefits

• Competitive starting hourly rate
• 401k/Company match
• Company paid Life/AD&D and Long-Term Disability
• Paid Vacation/Sick Time
• 9 Paid Holidays
• Team Member Referral Bonus
• Employee Assistance Program

Equal Opportunity Employer

Palmetto Exterminators is proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.