Mental Health Clinic Office Receptionist

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Mental Health Front Office Receptionist

(*** Job requires daily IN OFFICE attendance, the job IS NOT REMOTE. Only NEARBY WASHINGTON STATE applicants should apply. While the job has 401K and possible profit sharing it after the second year it does NOT INCLUDE HEALTH CARE benefits currently.***)

About Binnacle Psychiatry and TMS:

We are looking for a permanent part-time/full-time/negotiable front office receptionist for a six to seven provider outpatient psychiatry and therapy office. Prior work experience in a medical office or a mental health care setting is a plus, but not required. (We will train the right person.) Experience as a Medical Assistant or Pharmacy Tech is also desired, but not required.

We are a group of warm and happy mental health doctors and therapists. We operate our boutique business as a family and look after each other. We are looking for someone who can staff and help run our front office in a calm, effective and efficient manner.

Your Key Personal Traits should include:

• a stable, down to earth pleasant demeanor, even under possible stressful conditions
• the ability to work well with us as a team player
• a passion for providing great customer service
• a solid ability to multitask, problem solve and think on your feet
• the ability to keep track of, properly file, name and manage an assortment of patient registration and front office medical paperwork
• thick skinned enough to roll with the punches in the sometimes rough and tumble world of mental health care
• good organizational and time management skills
• the ability to handled insurance company pre-authorizations
• the ability to handle pharmacy medication requests
• attention to detail in working with our various computer systems.

Your Primary Job Responsibilities include:

• Delivering excellent customer service to patients, patient families and our support vendors
• Answering phones, responding to patient inquiries, returning patient calls, triaging patient questions
• Complying with various patient HIPAA requirements (we will train)
• Screening new patients to determine if they are appropriate for this practice (we will train)
• Scheduling patient appointments and backfilling appointments using our electronic medical record system
• Ensuring that new patients fill out the appropriate paperwork
• Taking cash, check or credit card payments and recording them in the computer
• Entering patient demographics into our electronic medical record system
• Scanning and entering insurance cards and IDs into our electronic medical record
• Responding and dispositioning patient emails and faxes to provider, staff, insurance organizations or billing
• Measuring patient vital signs with our automated equipment (we will train)
• Performing simple medical treatments (assuming a willingness) after appropriate training and certification.
• Coordinating per-authorizations for clinical services (we will train)
• Responding and submitting pharmacy requests for patients based upon provider directions
• Using OneHealthPort.com to check patient eligibility, patient claims and patient insurance (we will train)
• Scanning, faxing, and uploading/downloading documents into and out of our electronic medical record system
• Dealing with all the other assorted and varied tasks associated with running a mental health clinic front office
• Working as part of a team

Your Desired Personal Attributes:

• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Dependable, punctual, and professional
• Calm demeanor, good head/heart balance

Your Desired Qualifications:

• Minimum of 1-year experience in a medical, dental or ophthalmic office preferred
• Mental Health experience desired but not required.
• Solid computer skills with MS Word, Excel, Outlook, Google Drive, Adobe Reader, Scanning Software, Medical Record Systems and willingness to learn others
• Leadership experience or potential desired.

Your Benefits:

• paid vacation for the 6 major holidays (New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas)
• annual 1 week vacation and 1-week sick leave
• No health care coverage currently
• Bonus profit sharing
• 401K retirement and company matching on an incremental vested basis
• 90-day probationary period before annual vacation and sick leave accrual starts

Your Location and Hours:

• One Location, regular M-F hours (20-40 hours or as negotiated)
• You must be able to come into the office on a regular basis even though some aspects of job can be done remotely.

To apply, please send your resume.

Job Types: Full-time, Part-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: In person