Associate Dean for Student Services

Job Description

Job Description

The Associate Dean for Student Services serves as the senior leader responsible for the integrated planning, oversight, assessment, and continuous improvement of student services at the Naples College of Osteopathic Medicine.

The Associate Dean provides leadership across Admissions, Student Affairs, Financial Aid, Registrar functions, learning support, behavioral health and wellbeing services, student professionalism, and related programs. The Associate Dean works collaboratively with academic leadership, faculty, staff, and students to ensure that these functions collectively support the College’s mission, institutional goals, regulatory responsibilities, and commitment to student formation and success.

Requirements

Qualifications

• Student Experience & Formation
• Provide leadership for a coherent student experience across the enrollment continuum from recruitment and admission through graduation and transition to residency and alumni engagement.
• Foster an environment that promotes student success, wellbeing, professional formation, belonging, accountability, and personal responsibility.
• Provide oversight for student life, student organizations, community engagement, career advising, student travel, orientation, Match-related activities, graduation, and alumni engagement.
• Promote student success and retention through appropriate mentorship, guidance, early identification of student needs, and access to resources.
• Support the development and implementation of policies and practices related to student professionalism and the Honor Code.
• Enrollment & Student Services Integration
• Develop and sustain a unified vision for student services that promotes coordination, communication, and continuity across Admissions, Student Affairs, Financial Aid, Registrar functions, learning support, and behavioral health services.
• Provide leadership and oversight to Admissions, including analysis of recruitment, admissions, and enrollment data and development of strategies aligned with institutional enrollment goals.
• Provide leadership and oversight to Registrar functions, including registration, maintenance of student records, enrollment and degree verification, transcripts, required reporting, and verification of completion of graduation requirements.
• Student Success, Wellbeing & Support
• Provide leadership and oversight for learning support services that assist students in establishing effective learning goals and individualized strategies for academic success.
• Provide leadership and oversight for behavioral health and wellbeing services available to students.
• Ensure appropriate coordination of student disability and accommodation processes in accordance with applicable requirements and institutional policy.
• Oversee student health insurance policies and related processes.
• Collaborate with academic leadership and appropriate committees in monitoring student progress and identifying opportunities for timely support and intervention.
• Leadership of People & Teams
• Lead, mentor, support, and develop the professionals responsible for the College’s various student-services functions.
• Directly supervise assigned leaders and staff within Admissions, Student Affairs, 
Financial Aid, Registrar functions, learning support, and behavioral health services.
• Recruit, select, orient, develop, evaluate, and support personnel in accordance with College policies and applicable law.
• Establish clear expectations, encourage professional growth, and foster teamwork, collaboration, accountability, mutual respect, and shared responsibility across the student-services team.
• Create opportunities for professional development and succession of responsibility as the College grows.
• Compliance, Policy & Institutional Stewardship
• Develop, recommend, implement, and periodically evaluate policies, procedures, and practices related to student services.
• Ensure compliance with applicable federal and state requirements, College policies, accreditation expectations, and other relevant regulatory requirements.
• Ensure appropriate protection and confidentiality of student records, including compliance with FERPA.
• Provide appropriate leadership related to student professionalism, conduct, investigation, and adjudicatory processes while supporting consistency, fairness, due process, and institutional policy.
• Serve in designated institutional roles related to applicable legal and regulatory requirements, including Campus Security Authority responsibilities under the Clery Act and responsibilities associated with disability accommodations, as assigned.
• Develop and responsibly steward the student-services budget and other resources entrusted to the division.
• Assessment, Evidence, Technology & Continuous Improvement
• Promote an analytical, evidence-informed approach to decision-making across enrollment management and student services.
• Establish meaningful measures for evaluating the accessibility, effectiveness, integration, and impact of student-services programs.
• Use data, student experience, institutional outcomes, and emerging practices in medical education to identify opportunities for improvement.
• Anticipate changes in health professions education, regulation, student needs, technology, and institutional growth that may affect student services.
• Identify and responsibly implement opportunities to use AI-enabled technologies, automation, and integrated information systems to improve student support, service coordination, communication, assessment, and operational effectiveness.
• Translate assessment and institutional learning into practical improvements in programs, policies, services, and operations.
• Institutional Leadership & Collaboration
• Serve as an active member of the Dean’s Cabinet and contribute to College-wide planning, decision-making, and institutional development.
• Work collaboratively across academic and administrative functions, recognizing that student success is a shared institutional responsibility rather than the responsibility of a single office or division.
• Ensure that Student Services initiatives, programs, and resources are developed in alignment with the College’s academic priorities, administrative structures, policies, and strategic direction.
• Avoid unnecessary duplication of institutional functions and promote shared systems, coordinated processes, and collective accountability across the College.
• Participate in committees related to student progress, student success, academic affairs, and other areas as assigned.
• Collaborate effectively with faculty, staff, students, clinical and community partners, and other constituencies.
• Represent the College professionally in appropriate institutional, community, and external settings.
• Undertake additional responsibilities and special projects assigned by the Dean & Chief Academic Officer that support the evolving needs of the College.

QUALIFICATION(S): 

• An earned graduate or professional degree from an accredited institution.
• Progressive leadership experience in student services, student affairs, medical education, health professions education or a closely related environment.
• Demonstrated experience leading people, programs, and organizational processes of meaningful scope and complexity.
• Knowledge of student-services operations and applicable regulatory and compliance requirements.
• Demonstrated excellence in teamwork and in written and oral communication, with the ability to communicate clearly and effectively across students, faculty, staff, leadership, and external constituencies.
• Demonstrated ability to use artificial intelligence and emerging technologies responsibly and effectively to improve student support, communication, analysis, workflow, and service integration.
• Demonstrated ability to exercise sound judgment, manage competing priorities, respect institutional roles and areas of responsibility, and work collaboratively across organizational boundaries.
• Commitment to student success, professional formation, institutional mission, and the values of the College.
• Knowledge and demonstrated experience with accreditation and regulatory expectations applicable to medical education.

PREFERRED QUALIFICATIONS

• Doctoral or other terminal degree.
• Prior experience as an Assistant Dean (5 years or more), Associate Dean (3 years or more), or comparable senior leader in an osteopathic, allopathic, or health professions educational environment.
• Experience and demonstrated success with admissions, enrollment management, student affairs, financial aid, registrar functions, learning support, student wellbeing, and/or other related areas.
• Experience and demonstrated success with student information systems and the use of institutional data for planning, assessment, and continuous improvement.

Benefits

401K, PTO, Medical, Dental, Vision, ETC