Manager, Supplier Operations

Position Summary

Primary Responsibilities

• Lead the Supplier Operations team responsible for Invoice Operations, ensuring invoices are processed accurately, efficiently, and in accordance with company policies and established procedures.
• Oversee daily invoice processing activities, workload balancing, queue management, and resource allocation to achieve departmental service levels.
• Ensure invoices are validated, matched, researched, coded, and prepared for payment while partnering with Accounting, which retains responsibility for payment execution.
• Develop and monitor operational metrics related to invoice processing, backlog management, exception resolution, aging, processing cycle time, and overall team performance.
• Establish, maintain, and continuously improve standardized invoice processing procedures, workflows, and internal controls.
• Partner with Purchasing, Project Management, Operations, and Accounting to resolve invoice discrepancies and eliminate recurring process issues.
• Drive continuous reduction of invoice backlogs while improving supplier payment readiness and operational efficiency.
• Oversee supplier statement reconciliations and proactively identify discrepancies before they impact supplier relationships.
• Serve as the primary operational owner for supplier invoice communications and payment readiness activities.
• Identify and implement process improvements that simplify workflows, improve customer service, reduce manual effort, and enhance overall Procure-to-Pay performance.
• Lead the administration and governance of the Enterprise Purchasing Card Program.
• Establish and maintain program policies, internal controls, and compliance standards.
• Monitor program utilization, spending trends, rebates, reporting, and overall program performance.
• Partner with the card provider to continuously improve the program while ensuring timely resolution of cardholder issues.
• Oversee supplier onboarding, qualification, and ongoing supplier lifecycle administration.
• Ensure supplier master data, banking information, tax documentation, insurance certificates, and supplier records remain accurate and current.
• Maintain governance over supplier master data while continuously improving supplier administration processes and the supplier experience.
• Lead, coach, mentor, and develop a high-performing Supplier Operations team.
• Establish departmental objectives, KPIs, and performance expectations aligned with Supply Chain goals.
• Partner cross-functionally to improve enterprise Procure-to-Pay performance.

Knowledge, Skills & Abilities

• Strong leadership and employee development skills.
• Thorough understanding of Invoice Operations, Procure-to-Pay processes, and supplier payment workflows.
• Knowledge of supplier administration and supplier master data governance.
• Experience administering enterprise purchasing card programs.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Proficiency with ERP and Procure-to-Pay platforms (Vista, Kojo, or similar preferred).

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Accounting, Finance, or related field preferred.
• Seven (7)+ years of progressive experience in Supply Chain Operations, Shared Services, Procurement Operations, or Accounts Payable Operations.
• Three (3)+ years of leadership experience.
• Experience leading KPI development, operational reporting, and continuous improvement initiatives.

Success Measures

• Invoice processing cycle time
• Invoice backlog reduction
• Invoice exception resolution
• Supplier payment readiness
• Enterprise Purchasing Card Program compliance and utilization
• Supplier master data accuracy
• Internal customer satisfaction
• Supplier satisfaction
• Team productivity and continuous improvement