HQ - IT - Technician

Description

The IT Technician will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Technician ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide entry level IT support for library staff at multiple sites
• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
• Provide basic networking support
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
• Effectively communicate with manager, staff, and end users regarding unresolved problems
• Other duties as assigned

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• High School diploma or equivalent, Associates degree in computer technology or a certificate reflecting training in the field preferred.
• Able to communicate with diverse populations, English/Spanish bilingual a plus.
• Possess good written and oral communication skills.
• Basic knowledge of computer networking, hardware and software systems.
• Basic knowledge of Windows Administration, to include GPO.
• General knowledge of computer troubleshooting.
• Ability to provide instruction in basic computer use-hardware and software.
• General knowledge of networking principles, Windows back-up, and imaging procedures.

Physical Requirements

• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
• Occasionally lifting of items weighing up to twenty-five (25) pounds such as files, books, and other materials.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Tuition Assistance
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.