Logistics Coordinator

Logistics Coordinator

LHH Recruitment Solutions is partnering with a growing company in Tempe, AZ that is looking for a Logistics Coordinator to join the team! This is a full-time on-site position paying $24.00-$26.00 per hour depending on prior experience. The Logistics Coordinator serves as the central communication point between customers and field service teams.

Job Description

• Answer high-volume inbound calls and respond to customer inquiries via phone, email, live chat.
• Intake and process service orders using CRM or dispatch software.
• Schedule and dispatch service technicians or delivery drivers based on availability, location, and urgency.
• Heavy data entry of work order from intake to dispatch.
• Review and schedule routes for technicians.
• Provide customer service to clients seeking assistance.
• Verify customer account information for processing.
• Review warranty information with customer.
• Generate and manage delivery tickets, invoices, and other shipping documents.
• Maintain accurate customer records and update databases with contact and service details.
• Perform outbound follow-ups on unsold estimates, recurring service events, and customer satisfaction checks.
• Adhere to safety standards and company protocols at all times

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, concrete, or transportation industries.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and dispatching software.
• Bilingual (Spanish) preferred but not required.
• Ability to read maps and understand geographic service areas.

If you are interested and meet the minimum requirements apply now!