Sr Analyst Pre-Sales & Onboard Revenue Optimization

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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!


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JOB SUMMARY

The Senior Analyst, Pre-Sales & Onboard Revenue Optimization serves as the primary technical lead for performance modeling, revenue attribution, and data extraction within the pre-cruise digital ecosystem. This role is focused on the quantitative health of Pre-Sales P&L, utilizing guest data to create rigorous analytical frameworks that identify revenue-generating opportunities. By measuring the commercial impact of technology-enabled solutions, the Senior Analyst provides the statistical foundation required for the Director to drive strategic vision and guide senior leadership decision-making.

POSITION RESPONSIBILITIES

• Technical Revenue Analysis: Conduct advanced quantitative evaluations of guest purchasing behavior and historical transaction data to identify revenue leakage and key conversion triggers in the Pre-Sales cycle.
• KPI Architecture & Reporting: Develop and maintain automated Power BI dashboards to monitor real-time performance against revenue targets, specifically tracking conversion rates, average order value, and Pre-Sales contribution to the P&L.
• Data-Driven Optimization: Provide technical validation for A/B testing and platform enhancements to ensure that changes to checkout flows and interfaces result in statistically significant revenue growth.
• Predictive Modeling: Support the integration of AI and emerging technologies by building models to improve revenue forecasting and guest spend capabilities.
• Technical Project Auditing: Lead the analytical oversight for platform migrations and system integrations, performing post-launch audits to ensure deployments meet business impact goals.
• Cross-Functional Data Alignment: Partner with IT and Revenue Management to ensure data integrity across all guest-facing Pre-Sales digital platforms and physical touchpoints.
• Competitive Benchmarking: Execute technical deep dives into global Pre-Sales trends and competitor digital performance to inform long-term commercial strategy.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Business Analytics, Statistics, Data Science, Information Technology, or a highly quantitative field.

EXPERIENCE

• Minimum 5 years of experience in technical data analysis, online revenue management, or Pre-Sales commerce analytics.
• Demonstrated experience building complex data models that have led to measurable revenue growth.
• Experience managing the analytical lifecycle of complex, cross-functional technology projects.
• Experience in travel, hospitality, or cruise industries is strongly preferred.

COMPETENCIES & SKILLS

• Advanced Analytics: Mastery of Power BI, SQL, and Google Analytics for complex data mining and visualization.
• Data-Driven Decision Making: A strictly analytical mindset with the ability to translate technical findings into actionable commercial insights.
• Technical Project Management: Ability to manage data-related timelines and deliver precise results within a fast-paced environment.
• Financial Acumen: Strong understanding of P&L accountability and the ability to build data-backed business cases for technology investments.
• Communication: Ability to present complex technical data and statistical findings to stakeholders at all levels of the organization.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.