Communications Specialist/Answering Service

TELEPHONE ANSWERING SERVICE OPERATOR Kingman, Arizona | Full-Time | On-Site $18/hour + Performance Incentives Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team. This is not a casual call center job. Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role. We are looking for people who: Show up consistently and on time Stay focused in a fast-paced environment Communicate clearly and professionally Follow detailed instructions accurately Remain calm under pressure Work well within structured systems and procedures If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit. ABOUT THE ROLE As a Telephone Answering Service Operator, you will: Answer inbound calls for business and medical clients Follow client-specific instructions exactly Take accurate messages while speaking with callers Route urgent calls appropriately Handle sensitive and confidential information professionally Manage multiple systems and screens simultaneously Maintain composure during high call volume periods This position requires strong listening skills, typing accuracy, attention to detail, and reliability. SCHEDULE & WORK ENVIRONMENT Full-time position On-site in Kingman, AZ Flexible availability required, including evenings, weekends, and holidays Fast-paced office environment Team-oriented but highly accountable workplace Attendance and punctuality are essential QUALIFICATIONS Required: Strong verbal communication skills Basic computer proficiency Typing speed of at least 35 WPM Ability to multitask efficiently Stable work history and dependable attendance Professional attitude and willingness to follow procedures ABOUT SILVER ROCK ENTERPRISES For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We've built our reputation on reliability, professionalism, and exceptional customer care. We are looking for team members who take pride in doing important work well and consistently. HIRING REQUIREMENTS Must pass background screening and drug test Applicants with fraud or violent felony convictions cannot be considered PAY & BENEFITS Starting pay: $18/hour Performance-based bonuses and hourly incentives Medical, Dental, and Vision Insurance Life Insurance Short-Term & Long-Term Disability 401(k) Telehealth & Employee Assistance Program Employee Retail Discount Program Compensation details 18-19.5 Hourly Wage #J-18808-Ljbffr