Service Manager

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whenever you represent the Bridgestone name, you are a valued teammate and part of our larger mission to Serve Society with Superior Quality. We offer competitive pay plus formal training, performance incentives, paid vacation and holidays, comprehensive health benefits for full‑time and part‑time employees, and a 401(k) plan. Job Category Retail Position Summary Combining your in‑depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $21.63 - $32.45 per hour Responsibilities Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up. Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty. Develop an understanding of business operations in the automotive service environment from managing paperwork and customer interactions to financial transactions and adherence to company policies and standards. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem‑solving skills with customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Strong teammate and customer communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have a valid automotive driver’s license at all times to test drive customers’ vehicles. Preferred Qualifications 2‑year degree or equivalent. Our Crew Knows Benefits Medical, Dental and Vision – starting day 1 for all teammates. Paid vacation and holidays. On‑the‑job training and company‑funded ASE certifications. Flexible work schedule. 401(k) match. On‑demand pay (daily pay) program available. Values and Community Professional Development: Resources to help you level up. Community Involvement: Working with local communities and giving back. Integrity & Teamwork: Doing things right, together. What We Offer A supportive and engaging onboarding experience. The opportunity to develop and grow through training and mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and long‑term well‑being. A diverse and inclusive team. Equal Employment Opportunity Bridgestone is proud to be an Equal Employment Opportunity employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or need for sponsorship may disqualify you from employment. #J-18808-Ljbffr