Customer Service Coordinator

Job Title: Customer Service Coordinator

Company Overview

CEEUS Inc. is an established and successful wholesale distributor experiencing dynamic growth. Our role in the supply chain is to coordinate the flow of materials and equipment from manufacturers to the electric power companies who serve underserved communities.


Our operations are in West Columbia, SC and Glen Allen, VA, allowing us to conveniently serve our member-owners, the electric cooperatives, as well as municipal and investor-owned utilities. We proudly offer next-day delivery to our members via our fleet of trucks or common carriers. To best serve our customers, CEEUS offers tool repair services, lineman PPE testing, as well as emerging technologies such as broadband fiber optics and electric vehicle charging equipment.


We supply the needs of those who power our world.

ORGANIZATIONAL RELATIONSHIPS


Department | Inventory Control and Sales Operations

Reports To | Manager of Inventory Control and Sales Operations

PURPOSE


A Customer Service Coordinator is responsible for managing and coordinating customer pickups, delivery schedules, and driver dispatches. This position ensures timely and accurate communication with customers, drivers, and internal teams to support a smooth logistics process and a positive customer experience.

NATURE AND SCOPE


This position serves as the central communication hub between customers, warehouse staff, and delivery drivers. The Customer Service Coordinator manages incoming customer pickup requests and supports real-time adjustments in a dynamic distribution environment. This role plays a vital part in ensuring customer satisfaction and operational efficiency.

QUALITIES

The Customer Service Coordinator we are looking for will be:

• Follow-Through Expert: Diligently follows up with team members to ensure no orders fall through the cracks
• Highly Organized: Maintains accurate and timely tracking of all outstanding sales orders
• Communicative: Provides clear, proactive updates to the sales team and customers
• Problem Solver: Quickly identifies and resolves delivery or fulfillment issues
• Customer-Focused: Understands the importance to get it right the first time for all our customers
• Systems-Oriented: Uses ERP tools effectively and seeks ways to improve data flow and visibility
• Detail-Oriented: Ensures order data, delivery dates, and communication logs are complete and accurate
• Collaborative: Works well with sales and warehouse team to ensure high level service
• Adaptable: Handles urgency and change with professionalism and composure
• Improvement-Oriented: Seeks opportunities to streamline systems and reduce inefficiencies

JOB RESPONSIBILITES

• Coordinate and schedule customer pickups, ensuring accurate documentation and on-time readiness
• Communicate directly with customers regarding pickup instructions, order timing, and delivery status
• Collaborate with warehouse staff to ensure orders are ready for pickup or delivery
• Monitor and respond to delivery exceptions, driver calls, or customer inquiries
• Maintain clear and accurate records of customer interactions and logistics schedules
• Provide prompt, professional, and courteous customer service in all communications
• Support other warehouse and logistics tasks as needed during high-volume periods
• Assist with reporting, tracking metrics, and identifying process improvements
• Aids with inventory control operational issues

WORKING LOCATION AND CONDITIONS

• Based in a warehouse and office environment located in West Columbia, SC
• Standard working hours of 8:00 AM to 5:00 PM, Monday through Friday with 1 hour for lunch
• Standard two 15-minute break periods per day
• May require earlier start or later end times depending on delivery schedules and order volume

ESSENTIAL JOB FUNCTIONS


The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands
  • Regularly sit, stand, walk, and move throughout an office and warehouse environment.
  • Occasionally bend, stoop, reach, kneel, crouch, or climb as necessary to access materials, equipment, or work areas.
  • Occasionally lift, carry, push, or pull light materials, paperwork, or equipment.
  • Safely operate material-handling equipment, including pallet jacks, forklifts, or other warehouse equipment, when trained and authorized to do so.
  • Perform work that may require extended periods of sitting, standing, or walking.

• Communication and Sensory Requirements
  • Communicate clearly and effectively in person, by telephone, email, and other communication methods.
  • Hear and respond appropriately to conversations, telephone calls, equipment sounds, alarms, and other workplace notifications.
  • Read and interpret written and electronic information, including customer information, schedules, orders, labels, and other business documents.
  • See and distinguish information on computer screens, documents, labels, and other materials, with or without corrective lenses.

• Cognitive and Work Requirements
  • Maintain attention to detail and concentration while performing routine tasks and responding to interruptions.
  • Manage multiple priorities and adjust to changing schedules, customer needs, and operational demands.
  • Exercise sound judgment and make appropriate decisions within established policies and procedures.
  • Perform basic mathematical and data-entry functions accurately.
  • Maintain confidentiality and handle customer and company information appropriately.

• Work Environment and Safety
  • Work in a combined office and warehouse environment with exposure to typical warehouse conditions, including noise, temperature variations, moving equipment, and varying levels of activity.
  • Follow established safety procedures and wear required personal protective equipment when entering or working in designated warehouse areas.
  • Maintain regular and reliable attendance and work the established schedule, including occasional schedule adjustments based on operational needs.

Required Qualifications

Preferred Qualifications

Education Level

High school diploma or equivalent.

Associate's degree

Work Experience

2+ years in customer service, dispatch, or warehouse coordination

Customer service or supply chain experience within the electrical and/or power distribution industry

Work Skills

• Must be able to multitask, remain organized, and respond quickly in a fast-paced environment.
• Must have strong verbal communication skills and attention to detail.
• Must be proficient in Microsoft Office and data entry systems.
• Must be dependable and demonstrate excellent time management.

Experience with CSD