Application Production Support Analyst (AI Platform) - NC, TX

Systems Operations Engineer 4 Contingent

Client: Financial Services

Role: Application Production Support Analyst (AI Platform)

Locations: Irving, TX Charlotte, NC

Work Arrangement: Hybrid, 3 Days Onsite Per Week

Contract Length: 24 Months, with Potential FTE Conversion

Bill Rate: $60 - $65

Top Requirements

• Application Production Support / Platform Support experience
• MongoDB support and troubleshooting
• Tachyon Search or similar enterprise search platform experience
• Salesforce production support experience
• Strong incident management, root-cause analysis, and operational support skills

Job Summary

In this contingent resource assignment, you will consult on complex initiatives supporting AI-enabled applications and platform solutions across the organization. This role focuses on production support, operational stability, incident resolution, release support, and continuous improvement of business-critical applications and AI-driven platforms.

The ideal candidate will have strong application production support experience, excellent troubleshooting capabilities, and the ability to support rapidly evolving technologies. This is not a software development role. The primary focus is operational excellence, platform support, issue management, production reliability, and maintaining service availability.

Day-to-Day Responsibilities Production & Platform Support

• Provide Level 2 support for AI-enabled applications and platform solutions
• Support micro front-end applications and enterprise platform services
• Monitor application health, availability, and performance
• Ensure day-to-day operational stability of business-critical systems
• Support business-as-usual (BAU) activities and operational processes

Incident & Problem Management

• Investigate production incidents and service disruptions
• Troubleshoot complex application and platform issues
• Analyze failed transactions, requests, and processing errors
• Drive root-cause analysis efforts
• Coordinate issue resolution across technology, product, and support teams
• Document findings and corrective actions

Release & Deployment Support

• Participate in application releases and deployment activities
• Perform post-implementation validation testing
• Verify deployment success and production readiness
• Support rollback and recovery activities when necessary
• Assist with change and release management processes

Application Operations

• Support AI-powered applications and operational platforms
• Monitor platform performance and system reliability
• Identify recurring issues and drive long-term improvements
• Support search, document-processing, and knowledge-management capabilities
• Coordinate with technical teams to improve platform stability

Stakeholder Engagement

• Partner with: Product Teams Platform Engineering Application Support Teams Business Stakeholders Technology Operations
• Understand operational requirements and support priorities
• Communicate incidents, risks, and status updates clearly
• Participate in support reviews and operational planning discussions

Continuous Improvement

• Proactively identify reliability improvements
• Improve support documentation and troubleshooting procedures
• Recommend enhancements to support processes and operational controls
• Support adoption of emerging technologies and AI-enabled solutions
• Contribute to platform maturity and operational excellence initiatives

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.