Cafe Cashier

Café Cashier

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Every Other Weekend | 12:30 PM - 7:00 PM

The Café Cashier plays a key role in providing outstanding customer service within the hospital cafeteria. This position is responsible for operating the cash register, processing customer transactions, maintaining the cleanliness and appearance of dining and service areas, restocking merchandise and supplies, and supporting catering operations. The ideal candidate is friendly, dependable, and able to thrive in a fast-paced food service environment while delivering an excellent customer experience.

Essential Functions

• Provide exceptional customer service and promptly address customer questions or concerns.
• Operate cash registers and accurately process customer transactions.
• Balance cash drawers, prepare deposits, and maintain opening and closing cash banks.
• Stock and replenish cafeteria items, including beverages, snacks, paper products, cooler items, and salad bar supplies.
• Maintain cleanliness and organization of cafeteria dining areas, serving stations, and tray return locations.
• Clean and sanitize cafeteria equipment and work areas in accordance with department standards.
• Assist with the preparation, setup, and breakdown of catering orders and equipment.
• Monitor inventory levels and notify supervisors of shortages, discrepancies, or operational concerns.
• Adhere to all cash-handling, food safety, sanitation, and HACCP standards.
• Support department initiatives focused on customer service and retail satisfaction.
• Attend department meetings, training sessions, and required in-service programs.
• Maintain a positive, professional, and team-oriented attitude.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous cashier experience preferred.
• Prior customer service experience required, preferably in a food service, retail, hospitality, or healthcare setting.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Ability to read and understand menu items and product information.
• Basic math skills, including counting cash, making change, and performing simple calculations.
• Ability to operate a calculator, cash register, and point-of-sale system.
• Strong attention to detail and accuracy with cash handling.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving skills.
• Ability to maintain cleanliness, sanitation, and food safety standards.
• Commitment to upholding all I C.A.R.E. standards and departmental policies.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

6

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.00 - $25.56/Hourly

Grade

SF1001

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.