Quality Manager (Multi-site)

DuraMark Technologies is a leading manufacturer of high-quality, durable decals and labels with office locations in Indiana and Minnesota. We specialize in providing customized solutions for a wide range of industries, including automotive, industrial, and medical. Our products are known for their exceptional quality, durability, and resistance to harsh conditions.

As a team-oriented company, we value innovation, customer satisfaction, and employee development. We offer a collaborative work environment where individuals can contribute their unique skills and ideas to help us achieve our goals.

Position Summary:

The Quality Manager is accountable for quality outcomes, ISO 9001 compliance, and process discipline across all label manufacturing operations. This role owns the Quality Management System (QMS), ensures product and process quality in production, leads nonconformance resolution through root cause analysis, manages customer and supplier quality performance, and drives quality metrics with a continuous improvement culture. The Quality Manager is empowered to place quality holds, quarantine nonconforming product, and escalate or stop production or shipment when required to protect compliance and customer requirements. This will mostly be on-site in Westfield, IN with quarterly travel to Little Canada, MN. 

Reporting relationships:

Reports to: VP, Operations

Direct reports: Quality Technicians

  Key Responsibilities:

Own and Govern the Quality Management System (QMS)

• Serve as the EOS owner for quality outcomes and process discipline

• Maintain ISO 9001 certification, documentation, and audit readiness

• Act as ISO Management Representative

• Control and manage QMS documents (SOPs, work instructions, forms, records)

• Prepare and present Management Review inputs

• Lead internal, customer, and supplier audit planning and execution

• Own CAPA lifecycle: response, closure, verification, and prevention

Ensure Product and Process Quality in Production

• Define inspection standards for incoming, in-process, and final product

• Oversee First Article Inspections (FAI), approval samples, and material/print trials

• Conduct layered audits across workcenters (screen print, digital print, converting, finishing, shipping)

• Implement quality checkpoints, operator checklists, and process control plans

• Manage quality holds, quarantines, and product release decisions

• Partner with operators and prepress/art teams to prevent setup, print, and variable-data errors

Lead Nonconformance Resolution and Root Cause Analysis

• Own internal and external NCR (Nonconforming Product/Material) events

• Lead Root Cause Analysis (RCA) and corrective action implementation

• Drive preventive actions to reduce recurrence

• Collaborate with engineering, maintenance, and operations on process validation

• Ensure defect containment protects customers and compliance requirements

Manage Customer and Supplier Quality Performance

• Own customer complaint resolution, RMAs, and trend analysis

• Support customer audit requests and quality data reporting

• Qualify and validate new label materials (films, adhesives, inks, laminates) including traceability and shelf-life requirements

• Maintain the Approved Supplier List (ASL) and supplier quality scorecards

• Conduct supplier audits and manage vendor corrective actions when materials fail spec

Drive Quality Metrics, Continuous Improvement, and Culture

• Publish and improve quality KPIs (scrap %, defects, complaints, NCR cycle time, delivery quality)

• Lead Lean/Kaizen quality improvement initiatives

• Support DOE experiments to optimize print and converting performance

• Train and coach the organization on ISO awareness, inspection standards, and quality ownership

• Develop and mentor quality team members (inspectors, technicians)

• Promote a culture where quality protects customers, compliance, and long-term business success

Qualifications:

Education:

College degree preferred

Experience:

3 to 5 years of quality management and/or ISO implementation/auditing

Position Competencies:

• Able motivate others and work with cross-functional teams
• Attention to detail and disciplined
• Able to manage their calendar and balance multiple objectives
• Process oriented (map a process, problem solving to root cause, implement an action plan)
• Demonstrated ability to follow through on commitments
• Computer skills (MS office, MRP software)

Benefits of Working Here:

• Competitive salary and 401(k) matching (100% vested immediately)
• Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!
• Company Paid Short-Term and Long-Term Disability
• Company Paid Life Insurance
• Corporate Chaplain Services
• Generous Paid Time Off
• 8.5 Paid Holidays Per Year
• A collaborative environment where your ideas are heard
• Free coffee all day and a culture that knows how to have fun while working hard

Our Core Values

Customer Focused

• Give our Customers the Best Experience Possible

Do The Right Thing

• Act with Integrity and Trust

• Confront the Hard Stuff

• Treat people how you would like to be treated

Positive “Get It Done” Attitude

• Adaptive to Change

• Work Hard and Have Fun

• Motivate others

• Committed to Quality and Execution

Collaborative Team Player

• "Win as a Team" Mentality

• Creative Problem Solver

• Humble & Confident Contributor

Passion To Grow

• Achievement driven with a "Will to Win"

• Curious Learner

• Energetic Competitor

If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.