Customer Service Representative

Idaho Launch Program Support Specialist Required Skills & Experience: Support students through the Idaho LAUNCH application and eligibility process Explain requirements related to career pathway plans, residency verification, documentation uploads, deadlines, and contingent or final offers Review and process documents including identification, transcripts, career pathway plan screenshots, medical documentation, and provider letters Enter and maintain accurate applicant information, verification logs, residency documents, and extension requests Monitor application statuses and track missing or incomplete information Respond to questions from students, parents, schools, providers, and workforce partners by phone and email Help resolve application, documentation, provider, and payment-related issues Upload, organize, annotate, merge, and save PDF documents Collaborate with internal team members and external partners to resolve applicant issues Protect confidential applicant information and maintain organized digital records Experience in customer service, administrative support, program support, or a similar role Strong written and verbal communication skills Proficiency with Microsoft Word, Excel, and Outlook Experience performing accurate, high-volume data entry Strong document processing and digital record-management skills Ability to review detailed information and identify missing or incorrect documentation Experience managing a shared or high-volume email inbox Strong organizational and time-management skills Ability to manage multiple applicants, deadlines, and priorities at the same time Strong problem-solving skills with the ability to follow an issue through resolution Ability to communicate professionally with students, parents, providers, and community partners Comfortable learning and navigating online application, CRM, or grant-management systems Nice to Have Skills & Experience: Previous experience supporting a grant, scholarship, education, workforce development, or government program Familiarity with Idaho LAUNCH program requirements and workflows Experience using Scholarship Idaho or the Idaho Grant Management System Experience reviewing residency, eligibility, transcript, or identification documentation Experience working with schools, counselors, training providers, or workforce partners Experience editing, combining, annotating, and organizing PDF files Knowledge of applicant eligibility review, extension requests, or final-offer processing Job Description: A client of Insight Global is looking for an Idaho LAUNCH Program Support Specialist to assist students, parents, training providers, and workforce partners throughout the Idaho LAUNCH application and eligibility process. This individual will help applicants understand program requirements, review and process documentation, maintain accurate records, and provide timely support by phone and email. The ideal candidate is organized, detail-oriented, comfortable handling a high volume of information, and able to communicate clearly with people who may need additional guidance through the application process. Pay Rate: $20-$22 Insight Global