Community Strategist

Overview:




TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is the world's largest intimates specialty retailer offering a wide assortment of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, swim and athleisure, as well as award-winning prestige fragrances and body care.







Job Title: Community Strategist
Location: Manhattan, NY, 10038
Duration: 2 Months
Job Type: Temporary Assignment
Work Type: Hybrid







Job Description:

• We are seeking a Community & Content Coordinator Contractor to provide incremental support across Client's social team during our highest-volume business period, spanning Angels Among the Fashion Show.
• This contractor role will support the team through October. The role will help scale both community engagement and high-volume content execution, ensuring the team can fully capitalize on key brand moments while maintaining strong day-to-day support across the always-on business.
• The ideal candidate is highly organized, culturally fluent, comfortable working in a fast-paced social environment, and excited to engage directly with the VS community while supporting the operational needs of a high-performing social team.

Key Responsibilities

Community Management

• Scale proactive and reactive community engagement across Instagram, TikTok, and other priority social platforms before, during, and after key campaign moments.
• Monitor and actively participate in customer conversations, ensuring VS is consistently engaging with the community rather than simply reacting to it.
• Support real-time community management around the Fashion Show, including livestream conversations, watch parties, giveaways, and other high-engagement moments.
• Monitor community sentiment and emerging conversations, identifying opportunities for the brand to proactively engage with customers, creators, talent, and cultural moments.
• Leverage available social tools, including Plot and Dash, to identify relevant posts, conversations, creators, and emerging trends and engage with high-value opportunities.
• Surface meaningful audience insights, including FAQs, sentiment trends, viral moments, customer feedback, and emerging content opportunities.
• Support moderation and escalation of sensitive, high-priority, or customer service-related conversations as needed.
• Maintain consistency with established Client community voice, guidelines, and escalation protocols.

Content & Team Support

• Support publishing and scheduling across social platforms, ensuring content is accurately and efficiently published according to the social calendar.
• Assist with social calendar management, ticket creation, reporting, and other high-volume executional needs across the team.
• Support day-to-day content operations surrounding major campaigns, launches, and always-on programming.
• Help track and surface key content and community performance throughout high-priority campaign windows.
• Provide flexible support across the broader Social team as priorities evolve, particularly during Angels Among, the Fashion Show, and Holiday.

Ideal Candidate

• 2-3+ years of experience in social media, community management, content coordination, or a related role.
• Strong understanding of Instagram and TikTok, including platform behaviors, trends, and community dynamics.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Comfortable operating in a fast-paced environment with shifting priorities and high-volume executional needs.
• Strong written communication skills and an understanding of social-first brand voice.
• Proactive and resourceful, with strong judgment around when to engage, escalate, or surface an opportunity.
• Comfortable using social publishing, listening, reporting, and community management tools. Experience using Dash and Plot a plus.
• Passion for fashion, beauty, entertainment, culture, and social media.
• Excited by the opportunity to work in a real-time, highly collaborative environment around one of the brand's biggest moments of the year.

TekWissen Group is an equal opportunity employer supporting workforce diversity.