Front Desk Agent (Part-Time & Full Time)

Job Description

Job Description

About Us:
Interurban Suites Hotel blends modern conveniences with a welcoming, home-like atmosphere. Our spacious suites are designed for both short and extended stays, offering fully equipped kitchens, high-speed internet, and serene views of the Duwamish River. With our prime location in Tukwila, close to Seattle and Sea-Tac Airport, guests enjoy seamless access to the region’s top attractions. Attentive service, family-friendly amenities, and a peaceful environment ensure that whether you're here for business or leisure, your stay is as comfortable as possible.

Position Overview:
Are you a friendly, organized, and customer-focused individual looking for an exciting opportunity? The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming, professional, and wellness‑oriented environment. This role requires strong communication skills, a polished presence, and the ability to multitask in a guest‑facing setting. 

Responsibilities:

• Warmly greet and check in and out guests, ensuring a seamless and efficient process.
• Handle guest inquiries and provide accurate information about the resort's amenities, services, and local attractions.
• Process reservations, cancellations, and modifications accurately and efficiently.
• Check and approve ready-to-rent rooms before guests' arrival
• Answer phone calls and direct them appropriately.
• Manage guest accounts and process payments.
• Maintain a tidy and organized front desk area.
• Collaborate with other departments to ensure guest satisfaction.
• Handle guest concerns and complaints with professionalism and a problem-solving attitude.
• Uphold the highest standards of hospitality and customer service.

Qualifications:

• Minimum one year of previous experience in a front desk, customer service, or hospitality role required.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficiency in computer systems and reservation software (experience with Cloudbeds is a plus).
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A positive attitude and a passion for serving others.
• Strong communication and computer skills for a front desk position.
• Available to work weekends and evening shifts.

Compensation & Benefits:

• Compensation range: 19–22/hour (part/full-time), based on experience.
• Perks for All: Flexible scheduling, professional development, and summer bonus. 

Application Deadline: Open until filled.

Soap Lake Natural Spa and Resort is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in crafting moments of tranquility and joy for our guests!