Specialist I, Term Installation (Installer Technician)

Specialist I, Term Installation (Installer Technician)

Deployment, Install & File Build

Reports To: VAR & Implementation Senior Manager

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview:

We are seeking an enthusiastic and motivated entry level installer technician to join our team at Dynamics Payments. This role is crucial in delivering a "white-glove" experience to our clients by deploying and installing our integrated payment process software solutions, applications, and hardware. You will play a key role in ensuring positive customer experiences through effective communication and meticulous execution of installation processes. This position requires travel within Puerto Rico to client locations.

What We're Obsessive About:

• Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have seamless experience with our technology.
• Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments.
• Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge.
• Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members.

Duties and Responsibilities

• Technical Installation & Support
• Install POS terminals, switches, and other hardware at client locations.
• Support network wiring (Cat 5 & Cat 6) and perform basic software configurations.
• Provide end-user training sessions to clients on equipment usage.
• Shadow senior technicians to learn about troubleshooting for POS and network issues.
• Assist with remote and on-site technical support as needed.
• Documentation & Record Keeping
• Maintain accurate records of completed work using electronic systems.
• Client Interaction & Communication
• Provide friendly and professional assistance to clients during installations and follow-ups.
• Travel within Puerto Rico to client locations as required.

Qualifications

• Some knowledge of POS (point of sale) industry hardware and software.
• Understanding business networks (wired and wireless) and peripherals like switches, routers, and printers.
• Basic understanding of networking technologies such as TCP/IP, DNS, and firewalls.
• Knowledge of internet connectivity (cable, DSL, dial-up).
• Excellent methodical approach and problem-solving skills.
• Strong organizational and time management abilities.
• Excellent verbal communication skills in both Spanish and English.
• Some relevant experience working with technology systems or in technical support.
• Related experience in computer technical support or onsite technician experience is a plus.
• Valid Driver's License and clean driving record.

Travel Component

• Travel within Puerto Rico to client locations is required. Corporate car and gas expenses will be covered.

Working Conditions

• 8-hour rotating shifts.
• Physical tasks such as lifting and moving equipment may be required.

Job Classification

• Non-Exempt