Brand Experience Specialist

Brand Experience Specialist

The Brand Experience Specialist will be focused on maximizing the sales of ALICE + OLIVIA, FRAME, and rag & bone products throughout Saks Fifth Avenue Boca Raton. This is achieved by offering outstanding customer service, product knowledge, maintaining compelling merchandise presentation, building personal clientele, and educating other colleagues.

Key responsibilities include serving as the key vendor partner to the General Manager/Assistant General Manager on all facets of all three brands, responsible for the cultivation of the businesses including customer experience and product presentation, partnering with the Visual Merchandising brand and store teams ensuring all standards are maintained and that the brand images are elevated, leveraging and motivating store partners and leadership teams to achieve the sales goals set by each brand, leading store-line product knowledge and selling education tools, effectively reporting on Daily KPIs, Weekly Recaps and tracking business to plans weekly, monthly and seasonally, analyzing data and ground intelligence to identify and capitalize on key business opportunities, cultivating a customer centric team culture, and communicating priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities.

Requirements include 3-5 years in retail sales experience required, previous management experience preferred but not required, strong communication skills. Comfortable communicating with both the brand and stores via email and phone, continuous standing and walking; ability to move around all store areas and be accessible to customers, ability to bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed, and ability to work a flexible schedule including days, nights, and weekends when business needs.

Alice + Olivia by Stacey Bendet