Ski Technician

Reports To: Operations Manager Hours: 25 – 40 hrs/wk (maximum 80 hrs per pay period) Wage: $21-23.00/hr (depending on experience)

SKILLS AND QUALIFICATIONS

Specific working knowledge of Nordic skiing & ski equipment and its repair Experience with POS registration systems Moving quickly in a fast-paced environment Ability to take direction, function independently and manage multiple tasks Energetic and outgoing personality Demonstrated problem solving skills and ability to think and act independently Ability to function in a team environment Demonstrate administrative and delegation skills Good computer skills (website, timesheets) Superior communications skills in working with team members and the public

GENERAL RESPONSIBILITIES

Administrative Handling cash, and conducting daily cash outs independently POS system usage and computer skills Ensure effective and organized documentation of rentals, day pass and food sales Keep accurate records and organizing Seasonal Program Rentals Book lessons when required Printing of season passes, day tickets and other POS system transactions Ensure effective and organized documentation of rentals and waxing services Maintain inventory of shop equipment waxes etc. to ensure adequate supplies Facilities Management Carry out daily cleaning of rental shop Regular and consistent maintenance of ski fleet Carry out daily maintenance and cleaning of facilities Snow removal and management, wood restocking as required Operating small machines such as snowmobiles and quads Restocking of products when necessary Responding to First Aid Emergencies Identifying facility maintenance needs and reporting them to the Operations Manager Assisting with outside maintenance Aiding with clean up or take down of a special program events Customer Service Participating as part of the front counter customer service team Provide friendly and prompt customer service at all times Selling tickets and food, renting equipment, managing reservations for lessons and special events Manage the distribution of Program Rental Equipment in cooperation with Programs Admin Providing information about products, trails and upcoming events Identifying customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Guest Services Lead, Lead Lodge Staff or Operations Manager Track and maintain customers ski equipment in a timely fashion Communications Monitoring, answering and referral of general telephone, web or email inquiries Provide information when product or waxes are running low so it can be ordered in a timely manner Communicate clearly and effectively with all guests Ensure services are completed within 24 hrs Communicate shop restocking needs to the Operations Manager regularly #J-18808-Ljbffr CWSAA