Implementation Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.WHO WE ARE:Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.JOB PURPOSE:Leap Event Technology is looking for a client service minded, detail-oriented, and proactive Implementation Manager with strong project management skills to join our team. Implementation Managers drive client onboarding and configuration, and are key to successful deployments. The Implementation Manager is a product expert in Leap Event Technology’s suite of event technology products, including experiences and ticketing, and collaborates with colleagues across all departments to meet the client and operational goals and ensure the client is trained on ticketing products and equipped for long term success. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for ticketing, education, and client success. Sounds interesting? Let's talk!AS A IMPLEMENTATION MANAGER, YOU WILL:Be an expert in two Leap Event Technology platforms: Epic Experiences and TicketingManage top tier client implementations; oversee and execute the internal delivery process as the main client contact or as part of a larger internal team to ensure on-time and on-target implementationConfigure conventions and products, build schedules, and facilitate onsales/launchesReview and approve all builds and deliverables prior to launchEngage fully with Project Managers where applicable to provide status and details of builds; coordinate and manage timelines to ensure products are built and deployed to the project’s requirementsAct as project manager on assigned Epic projects, when a cross-product PM is not assigned. Oversee milestones, share project updates with the team, and assist in onsite management when needed Onboard and train clients on Leap Event Technology’s suite of ticketing products; build events for clients where applicableUnderstand Leap Conventions platform and its integration with Epic ExperiencesAssist Event Operations Manager in creation of Floorplans, deployment of digital signage, and scanning software as neededEnsure smooth client transition out of ImplementationManage changes to process and communicate value of the implementation processes to clientsContribute to our shared knowledge base & documentation on Leap Event Technology Products & internal processesShare ideas for new features and products and suggest workflow improvements Collaborate with Sales, Account Managers, Project Managers, Product, Sales Engineers, Design, Finance, Event Operations, Customer Care, and Marketing Services to ensure all aspects of Client Implementation are completedWork independently and creatively to deliver exceptional client serviceBe fluent in our shared Project Management tool and a champion of our shared Leap Event Technology toolsLiaise with clients and travel onsite to events as needed up to 20%Qualifications1-2 years client-facing project management experience3+ years experience in the live events and/or SaaS industry. Live event experience is a plusComfortable with quickly evolving technologiesPassion for training and enablementStrong technical skillsExperience with Adobe Illustrator and/or AutoCAD a plusExperience using project management toolsExceptional written and verbal communication skillsAbility to confidently interact with clients and professionals of all backgrounds Ability to self-start and complete tasks independentlyWillingness to travel, including overnight and weekendsCapacity to execute multiple client implementations simultaneouslyPossess a passion for creating live event experiences with an eye for improving the customer experienceMust be fluent in English. French and/or Spanish language skills a plusCompetenciesCommunicationProblem solvingTechnical AdaptabilityOrganizational skillsCustomer ServiceWorking ConditionsWeekend and holiday availability is required on show weekends. Work week schedule can be adjusted to accommodateBENEFITS: We offer Medical, Dental, Vision, and Voluntary benefitsGenerous PTOPaid parental leave (following 12 months of continuous employment)401K Match$200 event reimbursementAccess to learning & development opportunities through our LMS platform and peer-to-peer LeapU programOFFICE INFORMATION:Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.LEARN MORE:DepartmentClient ImplementationEmployment TypeFull-TimeMinimum Experience