Retirement Services Analyst II

Analyst II

Under the supervision of the Retirement Services Supervisor, the Analyst II is responsible for processing pension calculations including Required Minimum Distributions (RMDs), service research using Social Security data, and Supplemental Retirement Savings Plan (SRSP) administration. The Analyst II should be capable of conducting the following specific processes:

• Process pension and death benefit calculations and applications
• Pension benefit estimates
• Disability pension eligibility review, calculations and applications
• Prior service transcription and research
• Review work history disputes
• RMD calculations
• Administration of SRSP (401(k))
• Qualified Domestic Relations Orders (QDRO)
• Processing corrections to pension overpayment and underpayment issues
• Process banking transactions including stop-payments, reissue and replacement of checks and reconciliations
• Process ACH transfers and ACH transfer changes
• Process IRS tax levy notices
• Handle escalated Compliance Department requests

Essential Duties and Responsibilities:

• Determine pension eligibility in compliance with plan documents for members, spouses and beneficiaries
• Analyze applications for completeness/accuracy, approval/denial; draft follow-up correspondence as needed; manage member files in a timely manner
• Review "prior service" records and conduct employment research as necessary
• Implement and test system updates
• Calculate adjustments to pension amounts including overpayments
• Assure compliance with IRS tax levy notices
• Draft member related correspondence
• Respond to and resolve open/escalated CRM tickets in a timely manner
• Assist in staff training
• Special projects as assigned by management

Qualifications (Competencies):

• Knowledge of pension calculations
• Ability to prioritize work and meet deadlines
• High level of proficiency in Microsoft office programs, including Word and Excel.
• Strong analytical, problem solving and decision-making skills
• Excellent organizational and prioritizing skills
• Detailed oriented with strong ability to multitask

Soft Skills (Interpersonal Skills):

• Strong oral and written interpersonal skills
• Demonstrated customer service orientation
• Ability to work both independently and as a team player
• Ability to effectively operate in a fast-paced work environment

Education:

Bachelor of Science degree preferred!! Two years' pension administration experience required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling

Over 2/3 of the time: Talking or Hearing

100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.