Health Technician (Hearing Instrument Technician)

Job Title

Help

Duties

Major duties may include but are not limited to:

• Troubleshoot hearing aids.
• Repair hearing aids.
• Perform visual checks of hearing aids.
• Perform auditory checks of hearing aid function.
• Inspect and troubleshoot hearing assistive technology accessories.
• Evaluate and troubleshoot alerting devices related to hearing assistance.
• Fabricate earmold impressions using proper (non-diagnostic) otoscopy.
• Order earmolds based on audiologist plan of care.
• Fit earmolds for patients.
• Modify earmolds as necessary for patient comfort and effectiveness.
• Provide basic hearing aid information to patients and caregivers per treatment plan.
• Educate patients about realistic expectations for hearing aid use.
• Explain communication strategies to patients and caregivers.
• Provide aural rehabilitation information under supervision.
• Set up equipment for face-to-face audiology visits.
• Prepare equipment for telehealth audiology visits.
• Conduct daily biologic listening calibration on audiometric equipment.
• Calibrate real-ear measurement equipment.
• Assist patients with hearing aid connectivity and pairing.
• Help patients download hearing aid applications on devices.
• Assist with pairing hearing aids and Bluetooth devices/accessories.
• Ensure timely and accurate documentation in patient medical records.
• Enter electronic medical record notes per medical center policy.
• Code procedures in patient records for co-signature by supervising audiologist.
• Manage office supply inventory for the Audiology department.
• Track and manage loaner stock hearing aid inventory.
• Electronically order hearing aids and accessories.
• Verify hearing aid orders upon arrival for accuracy and completeness.
• Inspect new hearing aids and accessories upon receipt.
• Package and mail hearing aids and accessories when needed.
• Process ROES transactions, including certifying and issuing hearing aids.
• Enter hearing aid repair and replacement orders in ROES.
• Respond to routine patient inquiries about hearing aid-related issues.
• Determine the nature of patient hearing aid inquiries.
• Address administrative questions from patients and visitors.
• Assist patients and visitors requesting information about Audiology services.
• Manage infection control procedures for the Audiology clinic.
• Ensure patient safety regarding clinical supplies and equipment.
• Triaging phone calls and audiology requests for priority and urgency.
• Maintain clean and disinfected instruments, equipment, and work surfaces.
• Reprocess reusable medical equipment per facility policy and infection control standards.
• Maintain compliance with VA employee occupational health requirements.
• Protect sensitive patient data per VA and Federal policies and regulations.
• Use word processing and office automation software for documentation.
• Utilize Veterans Health Information and Technology Architecture (VISTA).
• Access and use the Computerized Patient Record System (CPRS).

Work Schedule

Monday through Friday, 8:00am - 4:30pm

Pay

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Authorized

Virtual

This is not a virtual position.