Escrow Agent

Job Description

Job Description

Keep Every Transaction Accurate. Protect the Owner Experience. Support Growth.

Location: Maitland, FL
Department: Escrow

At Vacatia, we’re reinventing vacation ownership by combining hospitality, technology, and service to deliver exceptional experiences for owners and guests. What began in 2013 as a vacation rental marketplace has evolved into a full-service hospitality platform and one of the fastest-growing resort management companies in the U.S. As we continue to scale, our Escrow team plays a critical role in ensuring financial accuracy, compliance, and a seamless ownership experience.

As an Escrow Agent, you’ll support the daily reconciliation and processing of escrow funds connected to timeshare interval sales. This role is ideal for a highly organized and detail-oriented professional who thrives in a fast-paced environment and enjoys working with numbers, reconciliations, and cross-functional teams.

Why You’ll Love Working at Vacatia

• Build the Future : Be part of a growing hospitality and vacation ownership company transforming the owner and guest experience.
• Impact That Matters : Your work directly supports financial accuracy, operational integrity, and customer trust.
• Innovation at Scale : Collaborate with Accounting, Sales, and Operations teams in a dynamic and evolving environment.
• Autonomy and Ownership : Take ownership of reconciliations, reporting, and escrow processing responsibilities with confidence and accountability.
• Culture of Growth : Join a team that values collaboration, professionalism, and continuous improvement.

Your Impact

• Reconcile daily and monthly escrow funds related to timeshare sales transactions
• Batch merchant accounts and reconcile charges and credits against the sales system
• Post verified charges and daily deposits into the escrow system
• Prepare and process check requests for intercompany receivables and payables
• Issue escrow checks for customers with rescinded contracts
• Research and resolve reconciliation discrepancies and outstanding items
• Maintain daily check registers and reconcile bank balances with transaction activity
• Communicate discrepancies and corrections with Sales and Accounting teams
• Monitor returned deposits, NSF payments, and chargebacks while updating escrow balances accordingly
• Maintain and organize escrow records and backup documentation in compliance with retention requirements
• Support month-end processes and additional departmental responsibilities as assigned

What You Bring

• High school diploma or equivalent required
• Minimum of 3 years of related experience in escrow, title company operations, accounting, or business administration
• Bachelor’s degree in Accounting, Real Estate, Business Administration, or related field preferred
• Strong math, analytical, and reconciliation skills
• Advanced attention to detail and accuracy in financial processing
• Proficiency in Microsoft Excel, Word, and related systems
• Ability to manage high-volume workloads while prioritizing tasks effectively
• Strong written and verbal communication skills
• Professional demeanor and collaborative approach when working across departments
• Ability to work independently in a fast-paced environment
• Flexibility to work additional hours during month-end or peak periods when needed

Working Conditions & Physical Requirements

• Primarily office-based work environment
• Frequent use of computers, calculators, and standard office equipment
• Ability to sit for extended periods and perform repetitive data entry tasks
• May require occasional extended hours during month-end close periods

Join Us

If you’re a detail-oriented professional who enjoys financial accuracy, problem-solving, and supporting operational excellence, we’d love to meet you. Join Vacatia and help deliver trusted experiences for owners, guests, and partners every day.