Imaging Support Specialist

Diagnostic Imaging Scheduler -CardiologyArrhythmia Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.Job Summary: Responsible for optimal workflow in scheduling and coordination of Diagnostic Imaging procedures according to department protocols. Responsible for procedural screenings, collecting, documenting and obtaining complete and accurate patient medical history necessary to ensure appropriateness and safety for all procedures. Schedules and coordinates invasive and complex patient procedures according to department protocols. Provides patient with information regarding pre-procedural preparation instructions.Responsibilities: Communicates with physician, physician office staff, patients, access management and registration to appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines. Maintains a working knowledge of all Diagnostic Imaging procedures and preps to appropriately coordinate resources for multiple hospital departments and Diagnostic Imaging modalities to assure quality procedure outcomes. Obtains all relevant patient information, including current lab values and medication usage, current history, as well as other pertinent medical history necessary to be able to perform certain procedures and for ensuring patient safety and to obtain accurate diagnosis. Obtains current, complete and accurate patient insurance information to ensure full reimbursement. Ensure completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office. Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to: answering questions, triaging calls, obtaining patient transport, obtaining required equipment and supplies, patient referrals, and resolving registration and billing issuesQualifications: High School Diploma or equivalent required. Associate's Degree in healthcare related field or relevant certificates such as Medical Assistant preferred. Previous administrative, clerical or scheduling experience required. Hospital, Medical office or medical scheduling experience preferred. Working knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirement We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Regular Standard Hours Per Week : 40 Schedule : Full-time (40 hours)