Customer Service Representative - State Farm Agent Team Member

Responsive RecruiterSharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.Job DescriptionAs a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.Providing exceptional customer service through phone, email, and other communication channels.Translating documents and correspondence between English and Spanish.Collaborating with team members to ensure accurate and timely resolution of customer issues.Educating clients on insurance products and helping them make informed decisions.QualificationsFluent in both Spanish & English, with excellent written and verbal communication skills in both languages.Previous customer service experience in the insurance industry is a plus.Strong organizational and multitasking abilities.Empathetic and patient, with a commitment to resolving customer concerns.Familiarity with insurance terminology and policies.RequirementsHigh school diploma or equivalent; college degree is a plus.Relevant state insurance license preferred.Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.Ability to work flexible hours to accommodate client needs.About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is open Monday - Thursday 8am - 5pm, Friday 9am - 5pm and Saturday 9am - 12noon.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.