Customer Sales and Service Representative

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing

Our innovative solutions are constantly pushing the boundaries to impact the way people live work and play. So its even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. Youll be at the heart of our customer service operations as you deliver first-class customer service in every a fast-paced call center youll be solving customer issues and acting as a salesperson product guru billing expert and more. Youll be the one on the front line to help us solve our customers challenges---and deliver on our promise of superior customer service.

Your responsibilities will include but are not limited to:

• Answering incoming calls from customers and responding to requests about installation disconnection changes to service and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service billing rates adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Working evenings weekends holidays and unscheduled shifts as determined by the needs of the business.

What were looking for

You are a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service. While you drive to meet your daily sales goals youll help our customers stay connected to what matters the most.

Even better if you have one or more of the following:

• A related Associate Degree or 2 years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles meetings etc.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Test(s) Required

SACS HTML Results

Where youll be working

In this remote role youll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. From health and wellness benefits 401(k) Savings Plan paid time off adoption assistance and tuition assistance weve got you covered with our award-winning total rewards package.

The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles your compensation will be adjusted to reflect your hours.

Required Experience:

Unclear Seniority