Service Warranty Administrator - Park Place Motorcars Dallas

Warranty Administrator

Park Place Dealerships is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well. Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Purpose of Position: To administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Knows and understands the manufacturer warranty policy and procedures
• Establishes and maintains productive relationships with the manufacturer's designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business
• Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM's regarding hours, stories and documentation
• Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
• Returns improperly completed repair orders to their originators for completion or correction
• Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
• Checks each repair order against the vehicle's service history to avoid making duplicate claims
• Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
• Reports any abuses or fraudulent manipulation of warranty claims to management immediately
• Scans repair orders into system and distribute to appropriate party for final processing
• Submits warranty claims to the factory or warranty company using the administrative tools available
• Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
• Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
• Maintains a record of all claims submitted, returned, rejected, or paid and their current status
• Provides a weekly report to the Service Manager regarding claims status
• Maintains a minimum warranty claims acceptance rate of ninety five percent and no more than fifteen days of warranty receivables

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Performance and production bonuses (select positions)
• Stock equity grant awards (select management and front-line team members eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through LMS
• Professional growth and development opportunities

Additional advantages:

• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.