Medical Front Desk Specialist

Medical Front Desk Coordinator


Location: Kansas City, MO (Research Hospital Campus) with occasional travel to regional clinics


Schedule: Monday - Friday, 8:00 AM - 5:00 PM


Position Type: Contract-to-Hire (12-Week Conversion Window)


Position Overview


A premier regional specialty medical practice is seeking a professional, high-energy Medical Front Desk Coordinator to join our team. As the first point of contact for our patients, you will play a critical role in shaping the patient experience, managing daily administrative flows, and supporting our clinical team.


If you thrive in a fast-paced environment, possess excellent multitasking skills, and pride yourself on exceptional customer service, we want to hear from you!


Key Responsibilities

• Patient Check-In/Out: Welcome patients, update demographic information, and collect copayments or outstanding balances.
• Communication Management: Answer and direct multi-line phone calls efficiently, and page physicians for urgent in-patient hospital calls.
• Insurance Verification: Verify insurance coverage, scan ID/insurance cards, and coordinate with the business office for timely charge entries.
• Scheduling & Documentation: Schedule appointments, update Electronic Health Records (EHR), and index incoming clinical/administrative documentation.
• Administrative Support: Mail upcoming appointment paperwork to patients, manage provider recalls, and complete End-of-Day (EOD) verification processes.

Position Requirements

• Education Verification: Proof of education (high school diploma or equivalent) is required prior to onboarding.
• Multitasking Excellence: Proven ability to manage competing priorities (phones, patient check-ins, and data entry) under pressure.
• Communication Skills: Strong verbal and written communication skills to interact professionally with patients, providers, and internal staff.
• Attention to Detail: High accuracy in data entry, scheduling, and financial transactions.
• Flexibility to Float: This role is based primarily at our Kansas City Research Hospital Campus, but requires the flexibility to float 2-3 times per month to other regional clinics (locations include Independence, Lee's Summit, Shawnee Mission, and Harrisonville).
• Pre-Employment Screening: Must be able to pass a standard background check and drug screening (including testing for marijuana).

Preferred Qualifications

• Prior experience working in a medical office or healthcare setting.
• Familiarity with Electronic Health Record (EHR) software.
• Basic knowledge of medical insurance verification and billing practices.

Why You'll Love This Role

• Direct Impact: Be the face of the clinic and directly influence the patient care journey.
• Dynamic Environment: Enjoy a great mix of front-desk patient interaction and focused business office support.
• Independence & Trust: Manage your daily tasks independently within a highly supportive, collaborative team framework.
• Excellent Long-Term Benefits: Upon permanent conversion after 12 weeks, this position offers a comprehensive, highly competitive benefits package.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.