Reentry Case Manager

Schedule: 35 hours/week | Full-time | Hourly


Job Summary


This position provides person-centered case management services to individuals returning to the community from incarceration, as part of Delphi Rise's Monroe County Reentry Program. Our approach is grounded in dignity, respect, and belief in each person's potential. We walk alongside clients as they rebuild their lives, offering support with housing, employment, health care, and healing.


At Delphi Rise, we don't define people by their past. We focus on building trusted relationships that foster growth, reduce barriers, and strengthen community connections because we know that no one can do it alone. Through our reentry program, we support individuals in creating a future defined by stability, purpose, and hope.

Essential Duties and Responsibilities


Additional duties may be assigned.
• Manage a caseload of 40 to 50 clients, supporting access to benefits, employment, treatment, housing, childcare, healthcare, identification documents, and other critical services.
• Coordinate services in collaboration with the New York State Department of Corrections and Community Supervision (Parole), Monroe County Probation, local courts, and community partners.
• Maintain accurate and timely case notes and client records.
• Develop individualized service plans that align with each client's goals and needs.
• Facilitate or arrange support groups such as Cognitive Behavioral Therapy, parenting education, domestic violence support, and anger management.
• Conduct biweekly follow-up contacts with all assigned clients.
• Actively participate in Monroe County Reentry Task Force meetings.
• Provide services on-site at the Parole Office one to two days per week.
• Perform other duties as assigned by management.

Supervisory Responsibilities

This role does not include supervisory responsibilities.

Qualifications

We welcome all relevant personal and professional experiences. This role is ideal for someone who understands the power of second chances, is comfortable navigating systems, and is passionate about walking with people through both setbacks and successes as they reclaim their place in the community.

Knowledge, Skills, and Abilities
• Ability to build rapport and effectively engage individuals with serious mental health challenges or criminal justice involvement.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Analytical thinking to assess needs, prioritize actions, and solve problems.
• Familiarity with community resources that meet diverse client needs.
• Ability to work independently while contributing positively to a team environment.
• Cultural humility and comfort working in diverse environments.
• Adaptability and a good sense of humor.
• Proficiency with computers, including web-based data systems.
• Valid driver's license with a clean driving record. Occasional travel required for meetings, appointments, and community events.

Equipment Used

Regular use of computers/iPads, printer, copier, scanner, fax, phone, shredder, and calculator. Software includes Microsoft Office: Word, Excel, Outlook, PowerPoint, and Access.

Mental and Visual Demands

Moderate attention required for administrative tasks, data entry, and client documentation. Some analysis and decision-making needed within established procedures.

Physical Requirements

The role involves frequent sitting, standing, walking, talking, hearing, and repetitive hand motions. Occasional pushing or pulling. No heavy lifting (under 5 pounds).

Environmental Conditions

Some off-site work may be required to meet with clients or attend community events. This may include exposure to inclement weather or travel to partner agency locations.

Disclaimer:
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Equal Employment Opportunity
• Delphi Rise is committed to providing equal employment opportunities to all qualified individuals. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital or family status, disability, genetic information, veteran or military status, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.
• We encourage candidates with lived experience to apply. Reasonable accommodations will be provided to applicants and employees as required by law.