Clinical Support Specialist

Clinical Support Specialist - 32054Ada, OK | Family Services | Full TimeWe are currently looking for a Full Time Clinical Support Specialist to join our Clinical Support Group team located at the 1300 Hoppe working 8 a.m. to 5 p.m.Summary: Serves as the first point of contact and administers the registration process and obtains all required patient information.Responsibilities:Obtains accurate patient information and updates patient charts as neededAdvises patient of any documentation that will be needed at time of check inCollects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signaturesSchedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment remindersProvide crisis intervention and referral information for incoming phone callsInterviews and determines eligibility of individuals seeking services according to Chickasaw Nation registration and eligibility guidelinesVerifies Sooner Care eligibility for clients who do not have insurance, as applicableDetermines which PMAS scheduling system to use based on eligibility and/or clinic locationMaintains multiple PMAS calendars for providers with attention to detailUtilizes Onbase and Vista Imaging software to complete required scanning of documents and indexes appropriatelyResponds timely to and works collaboratively with other staff such as resource management, operational support, department of health, etc., to effectively resolve billing and registration issues and concernsAssists in the process of release of information requests to Health Information Management (CNMC EHR) and Operational Support (DFS EHR)Ensures timely reporting of key clinic statistics to line of supportCompiles clinic information and data into a word processing or spreadsheet in adherence to program reporting standardsCreates and manages patient chartsPrints demographic forms and labels needed prior to clinical appointments while maintaining confidentiality of clients' information per HIPAA guidelinesAnswers and directs all clinic phone calls, following all reasonable safeguards for ensuring confidentiality, determines purpose of callers and takes messages as necessary for clinic providers and staffAdministers quality assurance surveys to ensure client satisfaction with the programAssists clinic management and as needed division psychologist with general clerical duties to include, but not limited to: mailings, faxing, copying, organizing, maintaining and distributing files and project data reportsProvides coverage for other clinic support positions during breaks, lunch or absences as assignedMaintains office supplies, forms and equipment in levels sufficient for optimal office functionsAssists in maintaining a friendly, clean, safe and neat work environmentSupports and promotes a service environment for individuals in need of physical health care, behavioral health and/or co-occurring services that are recovery focused, welcoming and attentive to the needs of individuals who may have experienced trauma in their livesProvides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiencyCompletes all training and development requirements and participates in continuing education opportunitiesWorks in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standardsMaintains knowledge of and follows all rules, regulations, policies and guidelines for assigned areaPerforms all other duties as assignedCompetencies:Ability to communicate effectively (via email, on the phone, and etc.Ability to establish and maintain effective working relationships with those contacted in the course of work (e.g. Tribal officials, employees, and the public)Able to follow instructions, both written and oralAble to adhere to all scheduling and attendance requirementsAbility to handle difficult customers and situationsHonesty, truthfulness, reliability, accountabilityAble to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelinesPossess basic knowledge of medical terminologyDemonstrated ability to solve highly complex technical, organizational, and operational problemsMust have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)Knowledge and understanding of special populations, including sensitivity to the First American cultureAbility to multitaskWorks well within a teamOrganizational and time-management abilitiesAble to verbally communicate in a professional and positive manner with other team members, departments, guests and managementWrites effective communications with team, departments, guests and managementSkills:Basic Computer skillsMust be flexible and be able to adapt to last minute changesMust be familiar with the Microsoft Office Suite of productsAccurately type 35 words per minuteExperience:1 year directly related experienceEducation:High School, GED or EquivalentAssociates Degree in directly related fieldCredentials:Pass general background checkStandard Driver's LicenseMust be 21 years of age or olderWorking Conditions:Sometimes bend, kneel, stoop, push, reachStanding up to 25% of shiftSitting up to 75% of shiftFrequently lift and or carry up to 25 lbsListening and hearing abilityMay be required to crawlVisual acuity for detail, distance, color, depth perceptionConstantly lift and or carry up to 25 lbsHand-eye coordination, reach and graspMay be required to assist individuals with unmanaged emotionsStressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.Pass pre-employment drug testTraining:It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.Mission, Vision & Core Values:Mission: To enhance the overall quality of life of the Chickasaw people. Vision: To be a nation of successful and united people with a strong cultural identity. Core Values: The Chickasaw People, Cultural Identity, Servant Leadership, Selflessness, Can Do Attitude, Perseverance, Stewardship, Trust and Respect, Loyalty, Honesty and Integrity, Teamwork