Director of Operations

Second in Command Finksburg, Maryland (Carroll County) Full-Time In 1900, Ernest Shackleton allegedly ran an ad like the below for an Antarctic expedition, and the right men showed up. LEADER WANTED FOR NON-STOP, HARD, DIRTY WORK. Grit and determination required. Early mornings, long days, and weather that does not care about your plans. The trucks are new, the equipment is modern, and the technology is real — but none of it picks up a single can without people. This business runs on man‑power, and leading those men and women is the hardest and most important job in it. Drivers, throwers, mechanics, and supervisors are counting on you. Tens of thousands of families count on them. Full authority to run the operation — and full accountability when it doesn’t run. Honor, recognition and real ownership of the outcome in the event of success. We run our ads the same way — because we would rather tell you the truth about this job and have the right leader apply than dress it up and hire the wrong one. Who We Are Eagle Transfer Services is a family-owned waste and recycling company with over 47 consecutive years of service in the Baltimore area. Every week our trucks serve roughly 45,000+ homes and hundreds of commercial clients across residential curbside, commercial, and roll‑off dumpster routes. Our mission is simple and we live it daily: help our customers properly dispose of their trash and recycling in a safe, courteous, timely, and effective manner. Our core values are not wall art. We take pride in the pickup. We respect the hustle. We want everyone to go home safely. If those three sentences mean something to you, keep reading. The Daily Mission: Get the Trash Picked Up Every morning before sunrise, this company has one critical mission: get every route covered, every can emptied, and every employee home safe. There is no mental health day in this business. The trash never stops so the trucks have to roll, or else. As Director of Operations, that mission belongs to you — not to perform it with your own hands, but to lead the people who perform it. New trucks and modern systems help, but this operation runs on man‑power: drivers, throwers, mechanics, and supervisors. Recruiting them, training them, retaining them and leading them well is the greatest challenge of this seat — and the reason it exists. We save our commercial clients money by showing up on time.This type of last mile service is tough to master and easy to screw up, to the point Amazon doesn’t even do it “in house”We need a leader that can help us attain a high level of achievement for our success and our client success. The Seat You’re Filling This is the number‑two seat in the company — the operational right hand to the President and Owner. The President sets direction, develops new business, and plans capital investment. You run the operation that delivers on it, and you stand in for him when he’s not in the room. You will manage the department supervisors — Contract, Roll‑Off, Maintenance and Dispatcher. They execute the daily work. You build the standards, the systems, the people and the culture who make the daily work succeed. What You Will Own Capacity Management — matching trucks, drivers, throwers, containers, and route hours against demand — knowing when we can take on new business and when we need to add capacity before service suffers. Material Management — full oversight of our container fleet and material flows — roll‑off and dumpster inventory, placement, utilization, and repairs and upkeep. Resource Management — allocating people and equipment across departments and making the trade‑offs a single department supervisor can’t make alone. Recruiting, Training & Performance Review — owning driver hiring standards, the training bar every driver must clear before running a route solo, and formal performance reviews of the supervisors themselves. You build leaders, not just headcount. SOP Development — writing, maintaining, updating and enforcing the standard operating procedures for the whole operation — routing, inspections, safety protocols, maintenance handoffs. People & Equipment Documentation — Equipment inspections and registrations, incident documentation, Parts Inventory systems, Purchase Order systems, Fleet Maintenance programs, DVIRS, Repairs notices. When something goes wrong on the road, our paperwork is our shield — and it will be airtight under you. Safety & Compliance — Building, promoting and enforcing the safety culture that gets everyone home. Accident rates, safety audits, and DOT compliance are your scoreboard. Internal Escalation — you are the decision point above the supervisors. Cross‑department conflicts, major service failures, and problems beyond a supervisor’s authority stop at your desk — not the President’s. Financial & Operations Reporting — operational budget, cost per stop, route productivity, fuel, and downtime — reported to the President in a consolidated operational picture with recommendations, not just numbers. Fleet & Shop Oversight — oversight of the shop that keeps a modern heavy‑duty fleet road‑ready every morning — preventive maintenance discipline, downtime reduction, and support of the Maintenance Supervisor. Supporting the President Beyond daily operations, you will work shoulder‑to‑shoulder with the President/Owner on the responsibilities of running the whole company: Capital Investment Planning — weighing in on truck, container, and facility purchases with an operator’s eye. #J-18808-Ljbffr