Ski & Ride Guest Relations and Sales Representative

Guest Relations And Sales Representative

The Sun Valley Ski & Ride team is seeking enthusiastic Guest Relations and Sales Representatives to provide exceptional service and support guests throughout their Ski & Ride experience. This position assists guests with lesson sales, provides information about Ski & Ride, processes transactions, and supports daily operations at Ski & Ride locations. The ideal candidate is energetic, personable, sales-oriented, and committed to creating a welcoming and positive guest experience. Full-time and part-time seasonal positions available.

Duties & Responsibilities

• Provide exceptional guest service by greeting guests, answering questions, providing information, and assisting with Ski & Ride products and services.
• Recommend and sell Ski & Ride lessons, specialty programs, and lift ticket products based on guest needs and interests.
• Maintain current knowledge of Ski & Ride products, programs, pricing, policies, and procedures.
• Process guest transactions accurately and efficiently while following company cash-handling and data privacy standards.
• Provide accurate information about Sun Valley Resort, Ski & Ride operations, and the surrounding area.
• Demonstrate operational excellence by consistently following Ski & Ride policies, procedures, and service standards at all mountain locations.
• Communicate professionally with guests and coworkers in person, by phone, and through computer-based systems.
• Support Ski & Ride Administration, Guest Services staff, and Supervisors with daily operational needs.
• Work collaboratively with Ski & Ride and Resort teams to promote a positive and efficient work environment.
• Serve as a positive ambassador for Sun Valley Resort and represent the Resort professionally in all guest interactions.
• Maintain a high level of energy, enthusiasm, and professionalism throughout the workday.
• Perform additional duties as assigned based on business needs.

Qualifications

• Previous guest service, sales, hospitality, or related experience preferred.
• Strong interpersonal and communication skills with the ability to build positive relationships with guests and coworkers.
• Strong customer service and sales skills with the ability to understand guest needs and recommend appropriate products.
• Basic computer proficiency; experience with RTP and Microsoft Office is preferred.
• Ability to learn and adapt to new products, systems, policies, and procedures.
• Ability to work independently while contributing effectively to a team environment.
• Must be able to read, write, speak, and comprehend English fluently.
• Ability to remain focused and productive in an office environment for extended periods.
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
• Ability to safely lift and/or move up to 25 pounds and occasionally lift or move up to 50 pounds.
• Flexible availability, including weekends, holidays, and varying hours throughout the ski season.
• Availability to work from November through April is required.