Lead HVAC Service Technician

Job Description

Job Description

Join Rack Air — Family-Owned Since 1994

Step into a day where your expertise restores comfort and safety for homeowners and small businesses. As a Lead Residential HVAC Field Service Specialist with Rack Air (a division of Rack), you’ll start with a planned route, arrive prepared, and leave customers delighted with 5-star service. You’ll diagnose issues, perform corrective and preventive maintenance, complete top-quality installations, and clearly communicate solutions. Your work keeps systems efficient, safe, and reliable—while you grow in a supportive, well-structured environment with training and career advancement.

• Travel to residential and light commercial sites to troubleshoot, maintain, and repair HVAC systems.
• Clean, adjust, and service air handling units, ductwork, vents, and condensate drainage to ensure peak performance.
• Complete expert installations and system upgrades with precision and attention to safety standards.
• Explain findings and recommendations to customers in clear, friendly language.
• Document work performed and keep your workspace and vehicle clean and organized.
• Support occasional emergency/urgent service needs and participate in the on-call rotation.
• Perform additional duties as assigned.

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Paid holidays

• 5+ years of HVAC experience, ideally emphasizing residential service, Mainrtenance and Installation .
• EPA Certification (required).
• Valid Driver’s License with at least two years of driving experience (required).
• Strong troubleshooting and critical-thinking abilities for complex HVAC challenges.
• A positive attitude and pride in delivering high-quality craftsmanship.
• Exceptional customer focus; skilled at addressing a wide range of client needs.
• Professional communication skills with people at all levels.
• Team-oriented, adaptable, and energized by fast-changing environments.

• Routinely lift 50 lbs; occasionally up to 100 lbs.
• Climb ladders; access attics and crawlspaces; navigate tight areas; drive; push, carry, and pull; use hand tools; perform fine-detail work.
• Ability to drive.
• Work indoors and outdoors, including attics and crawlspaces.
• Stand, walk, and sit; talk and hear in person and by phone.
• Use hands to handle tools/controls; reach with hands and arms.
• Regularly stoop, kneel, bend, and crouch.
• Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).

We’re a family-owned, growth-minded team offering structure, training, and a genuinely pleasant workplace. Build a career you can be proud of while our customers call us the finest in the industry.

• Reliable, year-round work
• Pay incentives for quality performance
• Weekly paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental, and Vision benefits
• Company-matched 401(k)
• Company-provided vehicles
• Employee discounts
• Installation pay – Piece Pay (Flat rate Lead = 60% / helper 40%)
• Non-install work is hourly
• Schedules include an on-call rotation

• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair
• Service Titan
• Service Titan XOI
• NEXSTAR Certifications are a plus

You should be proficient in:

• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair