Tech Solution Center Lead - Multi-Channel IT Support
PNC Financial Services Group
PNC Financial Services Group, Inc. in Columbus, OH is seeking a Technology Solution Center Analyst Lead to deliver high-quality technical support across the enterprise. Based onsite, you will manage escalations, lead service desk operations, and ensure timely resolution of hardware, software, and network issues. You will interact with customers via chat, phone and desk support, document incidents in ITSM systems like ServiceNow, and identify opportunities to improve processes and knowledge #J-18808-Ljbffr PNC Financial Services Group
Vacancy posted 2 days ago
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