Senior HVAC Service Technician / Trade Lead

Job Description

Job Description

Senior HVAC Service Technician / Trade Lead

Mountain Valley Plumbing, Heating & Cooling

Compensation: $85,000–$125,000 per year + performance bonus opportunities

Mountain Valley Plumbing, Heating & Cooling is looking for an experienced Senior HVAC Service Technician who is ready to take the next step in their career.

This is a senior field position for an experienced HVAC professional who can handle difficult service calls, diagnose complex heating and cooling problems, support less-experienced technicians, and help lead the technical performance of our HVAC team.

This is not a desk management position . You will remain involved in the field, run demand service calls, generate revenue, assist technicians when they encounter difficult situations, and help ensure our customers receive excellent technical work and service.

For the right candidate, this position can develop into or include responsibilities as an HVAC Trade Lead .

• Diagnose and repair residential HVAC systems
• Run demand service calls and complex troubleshooting calls
• Handle calls that require a higher level of technical experience
• Identify HVAC replacement opportunities and turn qualified opportunities over to our sales team
• Assist technicians with difficult diagnoses and field problems
• Run callbacks, identify root causes, and coach technicians to prevent repeat issues
• Perform quality-control inspections on HVAC installations
• Help ensure installations meet code requirements and Mountain Valley standards
• Coach and train HVAC apprentices and developing technicians
• Perform field ride-alongs and provide technical coaching
• Conduct or assist with regular technical training
• Support technicians throughout the workday when technical assistance is needed
• Help maintain strong productivity, labor efficiency, and customer satisfaction
• Lead by example in workmanship, professionalism, communication, and customer service

We are looking for an experienced technician who is technically strong but also enjoys helping other people become better at their jobs.

• 4+ years of HVAC service and/or installation experience
• Strong residential HVAC diagnostic and troubleshooting ability
• EPA Section 608 certification
• Ability to independently run residential service and demand calls
• Strong understanding of furnaces, air conditioners, heat pumps, and residential HVAC systems
• Professional communication skills with customers and coworkers
• Valid driver's license and acceptable driving record
• Ability to perform the physical requirements of residential HVAC work
• Willingness to train, coach, and support less-experienced technicians

• Previous experience as a Lead Technician, Field Supervisor, Service Manager, or Technical Trainer
• Master Mechanical license
• Denver HVAC Supervisor Certificate or similar licensing
• Experience supervising apprentices
• Experience performing installation quality control
• Strong knowledge of heat pumps, communicating systems, boilers, and advanced HVAC diagnostics

A successful Senior HVAC Technician / Trade Lead:

• Solves difficult technical problems
• Produces revenue while maintaining high-quality workmanship
• Keeps callbacks low
• Helps other technicians successfully complete difficult calls
• Identifies legitimate replacement opportunities when equipment should not be repaired
• Improves the technical ability of apprentices and technicians
• Maintains strong billable-hour efficiency
• Helps installations meet company and code standards
• Creates excellent customer experiences and earns 5-star reviews
• Takes ownership rather than waiting for someone else to solve a problem

As one of the senior technical members of the team, you will be expected to provide leadership even when you are not someone's direct supervisor.

That means:

• Being available when technicians need technical assistance
• Coaching instead of simply fixing another technician's problem
• Holding yourself and others to professional standards
• Helping apprentices progress toward greater responsibility
• Identifying recurring technical problems and helping us train them out of the organization
• Setting the example for customer service, workmanship, appearance, communication, and productivity

$85,000–$125,000 annually , depending on experience, technical ability, licensing, leadership responsibilities, and performance.

Additional performance-based compensation opportunities may be available under our Service Technician or Trade Lead bonus plan .

This position is a strong fit for an experienced HVAC technician who enjoys the trade but wants more responsibility and influence without leaving the field.

There is an opportunity to grow from:

Senior HVAC Technician Trade Lead HVAC Leadership / Operations Management

We are looking for someone who wants to help build a strong HVAC team—not simply run their own calls.

If you are an experienced technician who takes pride in solving difficult problems, helping other technicians improve, and delivering an outstanding customer experience, we would like to talk with you.