Quality Coordinator

## Quality CoordinatorApplylocations: MD - Hyattsvilletime type: Full timeposted on: Posted 3 Days Agojob requisition id: REQ14478# **Make a Difference**At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.**What Will Your Job Look Like?**The **Quality Coordinator** is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.**Location: 4100 Garden City Dr, Hyattsville, MD 20785.****Pay: $22.00/hr****What You’ll Do:*** Document, review, investigate, and follow up on all MetroAccess complaints* Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems* Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed* Triage issues, complaints, unusual trip circumstances, and determine appropriate action* Document all educations and actions taken in response to complaints* Notify Complainant of resolution and their appeal rights as necessary* Report all uncorrected or reoccurring service deficiencies to MTM Leadership**What You’ll need:*** High school diploma or G.E.D. equivalent* Minimum 1+ years customer service experience* Typing skills of 30 wpm**Even better if you have...*** Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze* Excellent communication skills, with an emphasis on grammar and spelling* Ability to tactfully question and obtain information* Demonstrated ability to handle multiple priorities* Excellent organizational and interpersonal skills* Superior problem-solving skills* Ability to maintain high level of confidentiality**What’s in it for you:*** Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Flexible Scheduling* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Casual Dress Environment* Tuition Reimbursement* MTM Perks Discount Program* Leadership Mentoring Opportunities*Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.* #J-18808-Ljbffr