Customer Care Manager - State Farm Agent Team Member

Customer Care Manager – State Farm Agent Team Member Full Time in Glenside, PA Replies within 24 hours Overview The Stephanie Raieta State Farm Agency is seeking a Customer Care Manager who leads with empathy, organization, and accountability while identifying in-book sales opportunities during service interactions. This role is ideal for a professional who thrives on helping customers through complex situations, ensuring a smooth service experience, and supporting the agency’s growth. What You’ll Do Oversee daily service activity and support customer retention Ensure policies remain accurate and effective while confidently recommending additional coverage when it benefits the customer Manage customer inquiries and daily service operations Provide calm, professional support during service and claims-related conversations Assist with policy updates, billing questions, endorsements, and account reviews Identify coverage gaps and pivot service conversations into in-book sales opportunities when appropriate Coordinate team communication to maintain efficient workflows Track service metrics and report progress to the agent Maintain accurate documentation and ensure compliance with agency procedures Support community engagement and customer outreach initiatives What We’re Looking For Strong service mindset with excellent relationship-building skills Ability to listen first, guide confidently, and recommend solutions when appropriate Excellent communication and organizational abilities Strong attention to detail and ability to manage multiple priorities Prior experience in customer service, office management, or administrative support preferred Full licensing required: Property & Casualty and Life & Health Property & Casualty must be obtained prior to Day 1 start (support provided) Why Join the Raieta Agency Competitive base salary plus commission and performance incentives Licensing guidance and support to help you start strong Ongoing training and professional development Opportunities for internal growth and advancement Supportive, service-driven agency culture Compensation Compensation $45,000.00 - $65,000.00 per year Apply Today If you take pride in delivering exceptional service, enjoy supporting both customers and team members, and are motivated to contribute to agency growth, we’d love to hear from you. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none. #J-18808-Ljbffr Stephanieraieta