Hotel Front Desk Associate

TBest Services Inc. is seeking a professional and customer-focused Hotel Front Desk Associate for our hospitality client in the Belcamp / Bel Air, MD area. The Hotel Front Desk Associate is responsible for providing a positive guest experience from arrival to departure. This role handles guest check-ins and check-outs, reservations, phone calls, payments, guest requests, and communication with housekeeping and management. The ideal candidate is dependable, organized, professional, and comfortable working in a fast-paced hotel environment. Key Responsibilities Greet guests in a professional, friendly, and respectful manner. Check guests in and out according to hotel procedures. Verify guest reservations, identification, payment information, and room details. Assign rooms, issue room keys, and provide hotel information to guests. Answer phone calls and respond to guest questions, requests, and concerns. Handle reservations, cancellations, room changes, and guest service requests. Process payments, deposits, receipts, and other front desk transactions. Maintain accurate guest records, shift notes, and front desk reports. Communicate with housekeeping regarding room status, arrivals, departures, stayovers, and special requests. Monitor lobby and front desk areas to ensure they remain clean, organized, and presentable. Assist with basic guest service needs, including directions, local information, hotel amenities, and general support. Report maintenance issues, guest complaints, safety concerns, or unusual incidents to management. Follow hotel policies for guest privacy, cash handling, safety, and customer service. Support other hotel departments as needed to maintain smooth daily operations. Perform other related duties as assigned. Requirements Previous hotel front desk, hospitality, customer service, retail, or administrative experience preferred. Strong communication and professional phone skills. Basic computer skills and ability to learn hotel reservation systems. Ability to multitask and stay organized during busy periods. Strong attention to detail when handling reservations, payments, and guest information. Professional appearance and positive guest service attitude. Reliable attendance and punctuality. Ability to work independently and as part of a team. Availability to work weekends, holidays, evenings, and flexible shifts as needed. Preferred Qualifications Previous hotel front desk experience. Experience with hotel reservation systems is a plus. Cash handling or payment processing experience. Ability to resolve guest concerns calmly and professionally. Bilingual skills are a plus but not required. Location: Belcamp / Bel Air, MD Area Pay Rate: $19.00 per hour Job Type: Full-time / Temp-to-Perm Schedule: Flexible schedule required, including weekends, evenings, and holidays TBest Services, Inc.