Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency celebrates its 5th anniversary on April 1, 2025, but I’ve been with State Farm since 2012. I lead a team of six—three in-office and three remote—and we’re moving into a beautiful new building in March 2025. We offer flexible hours, personalized training, competitive pay with commissions and bonuses, PTO, a 401K match, and snacks. Health or life insurance benefits are coming in 2025, and we even have an office dog!

I have a Bachelor of Business Administration from Kennesaw State University and am passionate about giving back. We support the homeless with clothing drives, partner with the local YMCA for kids' programs, and sponsor events like the Lafayette Music Fest. Our office culture is collaborative, fun, and supportive. We celebrate wins, birthdays, and holidays while building a team that works hard and enjoys each other’s company.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

REQUIREMENTS:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.