Head of CX Product & AI Innovation (New York)
Full-time
Headway
Headway, based in the United States, is seeking a seasoned product leader to own and scale its CX product portfolio. You will drive the product vision for AI-powered resolution, proactive engagement, and unified multi‑channel experiences across email, text, and voice.
You will build and lead PMs, reduce cost-to-serve while improving resolution quality and customer satisfaction, and partner with CX Operations to deliver powerful agent tooling and end‑to‑end CX workflows in a healthcare-adjacent
#J-18808-LjbffrVacancy posted 7 hours ago
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