Customer Service Representative

Job Description: Location Garland, Texas CoWorx Staffing Services is seeking a Customer Service Representative in the Garland, TX area for a metal detector company. Responsibilities: Maintain accurate customer orders, data entry records, and account information while ensuring a high level of accuracy and attention to detail. Provide professional written and verbal customer support through phone and email communications, responding promptly to inquiries and delivering exceptional customer service. Build and maintain positive customer relationships by providing timely updates, resolving concerns, and ensuring a high level of customer satisfaction. Analyze customer issues, identify root causes, and implement effective solutions using strong problem-solving and critical-thinking skills. Adapt to changing customer needs and business priorities while maintaining professionalism and service excellence. Develop and maintain a thorough understanding of company products, services, processes, and policies to provide accurate and reliable information to customers. Communicate product information, policy updates, and service solutions clearly and effectively to support customer needs and business objectives. Maintain accurate records of customer interactions, transactions, and account activity in company systems and databases. Desired Background/Skills: Strong computer skills with the ability to learn and effectively use business software, databases, and customer service applications. Ability to type proficiently and accurately while managing data entry and customer information. Excellent written communication skills, including professional email correspondence with customers, vendors, and internal stakeholders. Experience with databases, order entry systems, data entry, and recordkeeping processes. Excellent verbal communication skills with the ability to provide clear, professional, and courteous customer support. Strong customer relationship management skills and commitment to delivering exceptional customer service. Effective problem-solving abilities with the capacity to identify issues and implement timely resolutions. Customer-focused mindset with a dedication to achieving high levels of customer satisfaction. Strong multitasking and time management skills with the ability to manage competing priorities efficiently. Excellent organizational skills and attention to detail, particularly in order processing and documentation activities. Ability to perform highly accurate order entry to ensure customer requirements are met and errors are minimized. Adaptability, professionalism, and the ability to perform effectively in a fast-paced business environment. Ability to quickly learn company products, services, policies, and procedures in order to provide accurate information and support to customers. Other Information: Monday – Friday 8am – 4:30pm Pay is based on experience $18 – $20 CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. #J-18808-Ljbffr