Healthcare Customer Service Advocate

Job Description

Job Description

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Shakopee, MN.

Check out more about our Customer Service team here: -center/life-customer-service-representative-daniels-health

About Daniels Health

We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

• Serve as the primary point of contact for hospitals and healthcare facilities, providing exceptional customer support via phone and email.
• Manage customer inquiries, requests, and service-related concerns, utilizing Salesforce to investigate, track, and resolve issues promptly.
• Support critical administrative and customer service functions, including preparing and closing manifests, creating route books, scheduling third-party incinerator services, and maintaining regulatory compliance.
• Coordinate closely with transportation, production, and operations teams to ensure timely service delivery and customer satisfaction.
• Create, maintain, and distribute manifests, tracking documentation, reports, and operational records with a high degree of accuracy.
• Assist with daily routing activities, inventory coordination, and logistics planning to support efficient operations.Collaborate cross-functionally with internal departments to process account updates, support customer changes, and generate operational reports.
• Analyze customer, service, and operational data to identify trends, improve efficiencies, and support informed decision-making.
• Proactively identify opportunities to enhance processes, improve service delivery, and elevate the overall customer experience.
• Ensure adherence to company policies, industry regulations, and healthcare compliance requirements in all aspects of the role.

• 2+ years of customer service or administrative experience
• Proficiency in Microsoft Office; Salesforce experience is a plus
• Comfortable working with data to support decisions and process improvements
• Must be able to reliably commute to Shakopee, MN
• Highly organized, adaptable, and able to manage multiple priorities
• Willingness to work flexible hours, including weekends or holidays as needed

• Experience in healthcare, logistics, or service-based industries
• Proven track record of improving processes or customer satisfaction
• Familiarity with inventory or routing systems

• Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on  Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and  no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people.  Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.